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Business Analyst

1 month ago


Montréal, Canada Abilis Solutions Full time

**Company**

**Abilis Energy** specializes in providing some of the largest Canadian and North Eastern United States petroleum and propane distribution companies with an end-to-end software solution to manage their back-office, their delivery operations and their field services.

With 20 years of experience and well-over 1000 users in North America, we continually integrate the latest technology into our software solutions, giving your business a sustainable competitive edge.

**Position: Analyst / Customer Support**

**Permanent Position**

**Main Responsibilities**:

- You will be responsible for:

- talking staff or clients either face-to-face or over the phone, to help requirements gathering, set up systems or resolve issues
- Ability to investigate relation between business process logic and software logic.
- Minimum 3 years of experience with Business Software (operations management) as Analyst, Quality Specialist, Customer support Agent or trainer.
- Knowledge of JIRA and Agile process an asset.
- SQL scripting knowledge.
- Bilingual (English and French) is required.
- Knowledge of accounting and/or oil and gas distribution industry a big plus
- Self starter and eager for new challenges.
- Good accurate records keeping
- Excellent customer service and communications skills
- Ability to explain technical information in simple, clear terms to a non-IT personnel
- Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
- Qualities: Autonomous, rigorous, organized, logical, multi-tasks and team player

**Compagnie**

Abilis Energie offre aux plus grandes compagnies de distribution de pétrole et de propane du Canada et du Nord-est des États-Unis, une solution logicielle spécialisée englobant à la fois leurs activités de gestion, les livraisons et les services offerts en déplacement chez le client.

Avec plus de 20 ans d’expérience et plus de 1000 utilisateurs en Amérique du Nord, nous intégrons continuellement les dernières technologies à nos solutions logicielles, ce qui procure à votre entreprise un avantage concurrentiel durable.

**Description de poste: Agent de support technique Poste permanent**

**Principales responsabilités**:
Vous serez en charge de:

- fournir un support technique de qualité à nos clients sur nos solutions, y compris de la documentation de procédure et des rapports
- hiérarchiser et gérer plusieurs dossiers en même temps
- communiquer et échanger avec notre équipe ou nos clients en face à face ou par téléphone, pour aider à configurer les systèmes ou à résoudre les problèmes
- soutenir et réaliser le déploiement de nouvelles versions et de nouveaux modules applicatifs
- de solides compétences en résolution de problèmes et en dépannage pour identifier efficacement les problèmes et appliquer les solutions appropriées.
- la capacité d'examiner la relation entre la logique de processus d’affaires et notre solution informatique.
- Minimum 3 ans d’expérience avec des solutions logicielles (gestion d’opération, comptabilité) en tant qu’analyste, agent de service à la clientèle, agent de centre d’assistance ou formateur/-trice.
- des connaissances de JIRA ainsi que des processus Agile sont des atouts.
- des connaissances en comptabilité et/ou de l’industrie de distribution du fuel et propane seraient un gros atout
- des connaissances du langage SQL
- le bilinguisme (anglais et français) est requis.
- excellentes capacités de communication et de service à la clientèle
- Capacité à expliquer des informations techniques en termes simples et clairs à un personnel non informaticien
- Excellentes aptitudes à l'écoute et aux questions, combinées à la capacité d'interagir en toute confiance avec les clients pour déterminer le problème et expliquer la solution.
- Qualités recherchées : autonome, avide de nouveaux défis, rigoureux, logique, multitâche et capable de bien travailler en équipe.

Type d'emploi : Temps plein, Permanent

Salaire : 60 081,00$ à 110 387,00$ par an

Avantages:

- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Congés de Vacances et Compensatoires
- Événements d'Entreprise
- Horaires flexibles
- Horaires flexibles
- Programme d'Aide aux Employés
- Programmes de Bien-être
- REER Collectif
- Régime de retraite
- Tenue Décontractée
- Travail à domicile

Flexibilité linguistique demandée:

- Français non requis

Horaire:

- Du Lundi au Vendredi

Formation:

- Baccalauréat (Souhaité)