First Nations/metis/inuit Candidates

2 weeks ago

Toronto, Canada CIBC - Indigenous Recruitment Full time

**The following job posting and assessment questions were crafted by Kiinago Biinoogi Muskiiki (‘**_Our Children’s Medicine’ _**in English) in consultation with Indigenous Elders, Knowledge Keepers and other members of the community. Applications housed on this platform provide a unique opportunity for First Nations, Métis and Inuit job seekers to have the option of sharing their whole selves with potential employers, including their lived experience and transferable skills. For more information, visit **ourchildrensmedicine.ca**

**Do you want to be apart of our relationship-oriented bank? Are you a talented, passionate Indigenous professional who's dedicated to doing what's right for your clients?**

We're looking for you to join our team as a **Collections Processor** in **Toronto, ON**

**At CIBC, we embrace your strengths and ambitions so you're empowered at work. We support our team members to have what they need to make a meaningful impact not only in their career, but in their communities.
As a member of our Retail Client Services, you'll be working in an energetic environment where you'll be making a meaningful difference in our internal and external clients' lives. As a Processor, you'll be accountable for providing professional and timely support by verifying and processing documentation received from Banking Centres, Credit Counsellors, etc. ensuring the documentation is accurate and complete according to our policies and procedures. Additionally you'll be responsible for financial and non-financial processing related to accounts managed in Client Account Management as related to routine and detailed work procedures, including specialized functions.

**Some of these functions include**:

- Complete a diverse set of tasks, processing/responding requests in various department Mailboxes, preparation/review of reports as required
- Ensuring accuracy and efficiency related to client information
- Provide client satisfaction and ensure productivity standards are achieved
- Meet Service Level Agreements (SLA) by following well-defined procedures and guidelines
- Escalate issues as deemed appropiate

**What We Offer**

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development

**_
What you should know_**- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit._

**REQUIREMENTS**:

- Self-Identify as First Nations, Metis, or Inuit
- Strong oral/written communication skills
- Eager to work collaboratively within your team
- Excellent customer service skills
- High attention to detail
- Motivated by accomplishing personal and professional goals
- Creative and analytical problem-solving skills
- Passionate about learning and developing skills
- Excellent organizational skills

At CIBC, we are in business **to help our clients, employees and shareholders achieve what is important to them**. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.

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