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Rentals Correspondent

2 months ago

Montréal, Canada Johnston Equipment Full time

We are a solutions-driven, customer-focused provider of material handling, storage, and automated systems solutions and we take pride in knowing that your actions boost our customers’ productivity. We are looking for customer-focused, self-starting individuals to join our team and make a difference. If that sounds like you, join the Johnston Equipment team today

**Position Summary**:
The Rental Correspondent works as part of the National Rental team and is responsible to track and coordinate incoming and outgoing rental fleet transactions.

**How You’ll Make an Impact**

Rental sales increase our aftermarket profits and when we can help a customer with a timely rental solution it gives a customer the tools to meet their business needs. Rentals department is a key component in customer care supplying our clients with rental trucks for special needs.
- Coordinate the complete the rental order process from sourcing equipment to supplying, including managing customer quotes and agreements.
- Coordinate with customers and sales reps to confirm specifications, provide quotations and status updates on the order and ensures accurate invoicing are made to the customer.
- Responsible to provide inventory information and make delivery and pick up arrangements to the internal branches.
- Establish and develop strong relations with our sales representatives, technicians, dispatchers and our rental customers.
- Responsible for the rental fleet, tracking of incoming equipment and for the inventory data integrity showing the returns are ready for “future-use”.
- Initiate any shop work required on the equipment to ensure the optimal performance of the equipment when it returns “ready” into inventory.
- Customer-first attitude to good use managing the timeline on all quotes and orders providing regular status updates to the client.

**What You’ll Bring to the Table**
- Completion of secondary school diploma preferred or the equivalent in combination of education and experience.
- Experience in rental coordination and JDE or similar ERP systems.
- Intermediate knowledge in MS Excel and data processing experience in excel
- Intermediate knowledge in MS Word, PowerPoint, and Outlook
- Effective interpersonal and customer-facing skills.
- Ability to prioritize and manage multiple tasks with sensitive deadlines.
- Must have excellent communications skills, written and verbal in English, French communication skills will be an asset
- Able to coordinate with internal business units and customers for main job functions
- A team player ready to take on new challenges and tasks with a focus on teamwork

**Why You’ll love it here**
- We offer a competitive salary, incentive program, and an excellent benefits package
- We trust and support you - take ownership of your work and push your ideas from inception to execution
- We want to see you grow - we support your career progression and provide learning and development opportunities

**About Johnston Equipment**:
Johnston Equipment provides material handling equipment to move product in, out and throughout warehouses; service solutions and tools to better manage warehouse productivity; racking, storage and automated system solutions to optimize the storage and movement of goods; and programs to protect material handling assets and the people who utilize them. We are continually striving to create better and more advanced solutions as well as provide the highest quality service.

We are growing and need talented professionals to drive our vision to create an effortless experience for our customers by delivering our products and services in an efficient and safe manner. Join us. Make a difference

Additional Qualifications

**Education**:

- Certificates & Designations, High School is required
- Post-Secondary Education, Some Related Post-Secondary Education is required

**Skills**:

- Achieves Results
- Accuracy and attention to detail
- Meets Deadlines and Commitments
- Organizational Skills
- Perform well in a fast-paced environment
- Ability to prioritize
- Bona fide job requirement, Shift: 8:00AM - 5:00PM - Monday to Friday
- Committed to Customers
- Customer Service
- Develops and Maintains Relationships
- Communicates Effectively
- Clear and Concise (oral and written communication)
- Patience and Tact
- Provides Information in timely manner
- Demonstrates Functional Expertise, Microsoft Office Applications
- Work Experience, 1 Year - Related Experience

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