Account Manager

5 months ago

Aylmer, Canada Motif Labs Full time

**Introduction**

Reporting to the Senior Account Manager, you are responsible for ensuring the needs of Motif clients are consistently met. You will execute on client SKU’s from conception to commercialization and through replenishment orders. You will be the single point of contact between the brand and Motif, providing excellent customer service throughout the process. As the bridge between client and production staff, you hold a vital role in setting expectations with both the client and production staff.

**Company**

Motif Labs is a licensed cannabis extraction facility located in SW Ontario and the largest privately owned cannabis company in Canada with the #1 market share in the vape segment. We are the creator of internal brands such as **BOXHOT, DEBUNK, Boondocks, and Floresense **that are deeply connected to the diverse and evolving needs of today's consumer market. We also operate as a business-to-business enterprise, offering toll processing and contract manufacturing services to Licensed Producers (LP’s) and 3rd party brands.

As Motif continues to grow, we are seeking talented and driven individuals to join our team. Our company culture is centered around integrity, collaboration, and quality and these core values are at the heart of everything we do.

**Position Overview**:

- Liaison between External Brands and Motif’s engineering teams on new product specifications to ensure alignment within the organization and launch preparedness.
- Ensure new SKU’s are on schedule for launch and manage priorities both internally and externally.
- Interact with clients on a weekly basis, ensuring their questions are being answered and solutions are presented for any challenges raised. Attend all client-related meetings as required (sales, marketing, production, finance, etc.)
- Maintain sales forecast and schedule production demands with operations to ensure ongoing SKU maintenance
- Monitor market pricing and adjust as required to ensure competitive market positioning
- Monitor all open orders and ensure team members are informed and aware of all ongoing client-related activities and their status. Communicate forecasts to production team and evaluate formulation blending requirements.
- Work closely with the procurement team to ensure SKU inputs are ordered and on site.
- Ensure an accurate and timely flow of documentation between Motif and clients including quotes, PO’s, invoices, and AR/AP documentation.
- Identify and communicate any potential client issues or concerns well in advance and working with the broader Motif team to ensure these are rectified before escalating.
- Develop service procedures, policies and standards that drive all Motif customer-facing activities, including maintaining workflows and internal ERP systems to ensure the processes are automated and seamless.
- Other duties as required

**Qualifications**:

- 2-5 years in Consumer-Packaged Goods account management or related experience
- Owns and drives progress and process improvements
- Positive attitude with strong communication skills
- Proficiency in Microsoft Suite products (Excel, Word, PowerPoint)
- Experience within Cannabis industry is considered an asset
- Experience in project management is considered an asset
- Strong analytical and problem-solving skills

**WORK CONDITIONS**:
This is a hybrid role where you have the flexibility to work remotely and be in the office minimum 3 days per week, and starting with approximately 3 months of training onsite.

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