Manager, Clinical Services Program Operations
4 weeks ago
**Manager, Clinical Services Program Operations, Forensic Psychiatric A3**
BC Mental Health & Substance Use Services
Port Coquitlam, BC
**What you’ll do**
- Develop strategic priorities and coordinates operational planning and implementation for the organization in conjunction with the practice leaders and Director. Collaborate with colleagues including medical and practice leaders in support patient/client -focused and integrated care. Ensure consistent and aligned messaging by leadership, and communicates PHSA and program/service vision, values and strategic direction and ensures integration into practice by interdisciplinary team members.
- Provide overall leadership and direction for team members using effective management techniques (e.g., coaching, mentoring, skill and leadership development, decision making, coalition building and performance management) that support the achievement of required outcomes. Manage and supervises staff.
- Manage clinical service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies. Define an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate & appropriate staff according to operational demands and environmental and resource constraints.
- Develop effective and efficient practices and processes to measure the use of resources and quality of care. Manages available resources including staff resources, minor and capital equipment purchases and space re-allocations to ensure the delivery of inter-professional services within the program. Develop the program budget to complement strategic directions within existing fiscal constraints and uses utilization methods to monitor and adhere to allocated budget. Coordinate contract management if required.
- Lead, in collaboration with physicians & professional practice leaders, the identification of evidence based outcomes, the development of quality indicators and care pathways, ensure compliance with accreditation standards, and coordinate or participate in quality improvement activities (including imPROVE).
- Provide leadership to staff through collaborative coaching, guiding and modeling key behaviors and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Fosters partnerships and establishes systems that ensure seamless client flow.
- Recruits, hires, and supervises staff by identifying vacancies, interviewing applicants, and making hiring decisions in collaboration with physician and professional practice leaders as needed; and ensures clarification of roles, adherence to accreditation and practice standards, and safe delivery of care.
**What you bring**
Qualifications
- A level of education, training and experience equivalent to a Bachelor’s Degree in Nursing or a healthcare related degree from an accredited University, a Master’s degree is preferred, plus a minimum of seven to ten (7-10) years recent related clinical experience that includes two (2) years working in a managerial/leadership capacity.
- Current registration/membership with the British Columbia College of Nurses and Midwives (BCCNM) or an appropriate recognized professional association.
Skills & Knowledge
- Proven leadership ability, with communication and interpersonal skills conducive to interacting in a multidisciplinary environment and ability to relate easily to a variety of people from diverse backgrounds.
- Strong skills in operations management.
- Fosters collaborative working relationships that promote cooperative goal achievement and contribute to an atmosphere of trust and mutual respect.
- Self-directed and highly motivated.
- Demonstrated ability to lead teams and to promote teamwork.
- Critical thinking skills, problem resolution, and proven ability to effectively manage human and fiscal resources.
- Proven ability to negotiate and mediate resolutions to complex situations.
- Commitment to develop knowledge and understanding of legislative obligations and provincial commitments found in the foundational documents - including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - and how they intersect across the health care system.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
**What we bring**
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or
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