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Clinical Services Manager

7 months ago

Coquitlam, Canada PHSA Full time

**Clinical Services Manager**
BC Mental Health and Substance Use Services

Coquitlam, BC

**What you’ll do**
- Direct the strategic planning process and coordinate the process of operational planning across the assigned clinical program in collaboration with the Provincial Executive Director. Integrate specific goals and objectives into the activities of the clinical services ensuring linkages with individual performance plans, and quality management initiatives.
- Oversee and coordinate on-going program team planning, development, evaluation and quality improvement activities that facilitate team goal setting, problem solving, conflict resolution and collaboration by arranging and facilitating meetings and in-services; reviewing team policies and procedures, revising documents, and developing new policies and procedures; selecting and utilizing outcome measures, implementing new approaches to care, and evaluating effect of changes in patient centered care practice; composing semi-annual and annual reports; and consult with team and collaborate with other Clinical Services Managers and the Provincial Executive Director regarding efficiency of processes and procedures and changes in policies and procedures to ensure streamlined, effective and patient/family centered practices.
- Manage service area operations by coordinating and establishing priorities, assessing and monitoring staffing requirements and supplies. Define an effective workforce plan in collaboration with key partners and stakeholders that ensures the availability of adequate & appropriate staff according to operational demands and environmental and resource constraints. Develop, recommend, implement and evaluate staffing patterns, rotations and vacation schedules to ensure staffing to meet patient needs.
- Provide leadership to staff through collaborative coaching, guiding and modeling key behaviours and strategies, encouraging dialogue and providing guidance and advice to facilitate resolutions to work issues. Foster partnerships and establish systems that ensure seamless client flow.

**What you bring**

**Qualifications**
- A level of education, training, and experience equivalent to a master’s degree in nursing or a related health profession from an accredited University.
- A minimum of seven years recent related clinical experience including two years working in a managerial/leadership capacity in a clinical setting.
- Current practicing registration with a relevant professional association.

Skills and Knowledge
- Solid clinical knowledge of the designated patient population(s).
- Strong skills in clinical and operations management.
- Innovative leadership skills.
- Demonstrated ability to lead teams and to promote teamwork.
- Ability to prioritize and manage multiple tasks and projects. Demonstrated understanding and experience with quality assurance process, operational planning and program development. Exceptional communication, interpersonal and public relations skills.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019) and Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls calls for justice, and how they intersect across the health care system.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, appa