Customer Service Representative

1 month ago

North York, Canada Unity Payments Full time

**Primary Responsibilities**:

- Effectively resolve account-related issues, billing inquiries, and questions about our merchant solutions.
- Employ strategic questioning techniques to investigate customer concerns and determine optimal resolutions.
- Communicate resolutions promptly to merchants, internal teams, and managers.
- Provide our merchant clients with valuable insights into our products and services that align with their account needs.
- Collaborate with cross-functional departments to address technical and accounting challenges.
- Cultivate and nurture relationships with merchants and partners, focusing on maintaining their satisfaction.
- Serve as an escalation point for merchants considering account closure, striving to provide compelling reasons to remain with Unity Payments.

**Benefits**:
At Unity Payments, we prioritize the well-being and satisfaction of our team members. When you join us, you'll enjoy a range of benefits and perks designed to enhance your work experience:

- Convenient on-site parking for easy commuting.
- Enjoy complimentary coffee, tea, snacks, and beverages.
- Weekly (every Friday) catered breakfast or lunch to fuel your productivity.
- Engage in quarterly work events to foster team spirit and collaboration.
- Take advantage of our incentive programs designed to recognize and reward top performers.
- Maintain a healthy work-life balance with no evening or weekend shifts.
- Enjoy paid lunch and breaks during your workday.
- Unlock additional earnings through our monthly bonus program.
- Benefit from the prime location of our office, just a 2-minute walk from the bus stop.

**Qualifications**:

- Proficiency in English
- Previous experience in customer service is required.
- A friendly and outgoing personality with a genuine passion for assisting others.
- Exceptional interpersonal and phone communication skills.
- Demonstrated ability to thrive in a fast-paced environment and effectively multitask.
- Intermediate computer proficiency with a willingness to learn new systems.

**Compensation**:
Enjoy a competitive compensation package consisting of a base salary, commission, and bonuses.

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$20.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Application question(s):

- Please acknowledge with "Ok" to this statement: You understand this is an in office Monday to Friday from 9 AM to 5 PM position. We do not offer remote work.

**Experience**:

- Call center: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

  • Customer Service Representative

    2 months ago

    North York, Canada Abstract Management Group Full time

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...

  • Customer Service Representative

    2 months ago

    North York, Canada Abstract Management Group Full time

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...

  • Customer Service Representative

    2 months ago

    North York, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    2 weeks ago

    North York, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    2 months ago

    North York, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across North York. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level...

  • Customer Service Representative

    2 months ago

    North York, Canada Fix Network Full time

    **Fix Network is looking for a Customer Service Representative!**: Fix Network is looking for a new **Customer Service Representative** to join our team. The primary focus of the CSR shall be to provide excellent customer service by scheduling and meeting with clients for intake and delivery appointments. The CSR will manage the Load Levelling process as...

  • Customer Service Representative

    2 months ago

    North York, Canada People Corporation Full time

    We are seeking a Customer Service Representative to join our BPA team in Wilson. **The Customer Service Representative will**: - Assist members in a courteous and professional manner to understand their individual benefits and entitlements. - Promptly redirect any unusual enquiries to the appropriate senior or management staff member. Understanding and...

  • Customer Service Representative

    2 months ago

    North York, Canada Viscor Full time

    Centrally located in Toronto, Canada, Viscor is a division of Leviton Manufacturing's Lighting Business Unit operating in Canada for over 70 years. We are actively seeking a talented Customer Service Representative with manufacturing industry experience We offer a supportive work environment, competitive salary, complete with benefits and opportunities for...

  • Customer Service Representative

    2 months ago

    North York, Canada National Seating & Mobility Full time

    **About NSM** National Seating & Mobility is Canada’s fastest-growing rehab equipment supplier, and we help improve our clients' lives by providing medical equipment solutions for seating and mobility. At NSM, we seek mission-driven team members that can exemplify our HEARTS values: Honour, Excellence, Accountability, Respect, Teamwork and Service....

  • Customer Service Representative

    2 weeks ago

    North York, Canada National Seating & Mobility Full time

    **About NSM** National Seating & Mobility is Canada’s fastest-growing rehab equipment supplier, and we help improve our clients' lives by providing medical equipment solutions for seating and mobility. At NSM, we seek mission-driven team members that can exemplify our HEARTS values: Honour, Excellence, Accountability, Respect, Teamwork and Service....

  • Customer Service Representative

    1 month ago

    North York, Canada Sound Insurance Services Full time

    RIBO Licensed - 2 + years as a Customer Service Representative - Agency Manager/TAM experience - Strong Customer Skills - Microsoft Word, Excel, Outlook - Excellent Verbal and Written Communication Skills

  • Customer Service Representative

    1 month ago

    North York, Canada Rebelstork Full time

    **Customer Care Representative** Join team Rebelstork, the largest baby gear liquidator and returns recommerce platform across North America and the first and only tech driven marketplace created for parents. We provide parents access to the largest assortment of vetted Overstock & Open Box baby gear across North America. As the **Customer Care...

  • Customer Service Representative

    2 months ago

    North York, Canada Fix Network Full time

    **Collision Repair Expert is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Expert**: - Review client’s vehicles for related and not related...

  • Customer Service Representative

    1 month ago

    North York, Canada Gertex Solutions Inc. Full time

    Come join us at GERTEX Solutions and become a part of an agile, entrepreneurial and family oriented business! We offer high quality packaging solutions and supply resources and have been in business for over 30 years! We specialize in providing shipping supplies, packaging supplies, and automated solutions to businesses and organizations. If you are looking...

  • Customer Service Representative

    1 month ago

    North York, Canada Gertex Solutions Inc. Full time

    Come join us at GERTEX Solutions and become a part of an agile, entrepreneurial and family oriented business! We offer high quality packaging solutions and supply resources and have been in business for over 30 years! We specialize in providing shipping supplies, packaging supplies, and automated solutions to businesses and organizations. If you are looking...

  • Customer Service Representative

    2 months ago

    North York, Canada Handyman Connection of Etobicoke, ON Full time

    **Benefits**: - Bonus based on performance - Competitive salary - Paid time off - Training & development **Job Overview**: Handyman Connection is a fast-growing home improvement firm based in North York, Ontario. Our services span bathroom and kitchen renovations, basement remodels, exterior projects like fences and decks, and plumbing, electrical,...

  • Customer Service Representative

    2 months ago

    North York, Canada Handyman Connection of Etobicoke, ON Full time

    **Benefits**: - Bonus based on performance - Competitive salary - Paid time off - Training & development **Job Overview**: Handyman Connection is a fast-growing home improvement firm based in North York, Ontario. Our services span bathroom and kitchen renovations, basement remodels, exterior projects like fences and decks, and plumbing, electrical,...

  • Customer Service Representative

    2 months ago

    North York, Canada Fix Network Full time

    **Collision Repair Expert is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Expert**: - Review client’s vehicles for related and not related...

  • Customer Service Representative

    2 months ago

    North York, Canada Fix Network Full time

    **Collision Repair Experts is looking for a Customer Service Representative!**: If you are a people person and are looking to evolve in a fast-paced work environment, then this could be your ticket to a great career **A day in the life of a Customer Service Representative at Collision Repair Experts**: - Review client’s vehicles for related and not...

  • Customer Service and Sales Representative

    4 weeks ago

    North York, Canada Abstract Management Group Full time

    At Abstract Management Group, we specialize in taking our clients' product inquiries and turning them into profitable accounts. This consultative approach has increased our clients' brand popularity and created additional opportunities within our company, for growth and development. Our entry-level Customer Service and Sales Representatives continue to be...