Vp, Operations

2 weeks ago

Toronto, Canada Tokyo Smoke Full time

Reporting to the President, VP, Operations, Corporate Stores will manage and oversee all corporate stores across Ontario, Manitoba, Saskatchewan and Newfoundland to Tokyo Smoke head office staff and retail operations. The VP, Operations, Corporate Stores will oversee all Regional Managers across Ontario, Manitoba, Saskatchewan and Newfoundland.

**Core Responsibilities and Duties**
- Manage and oversee all corporate store operations across Ontario, Manitoba, Saskatchewan and Newfoundland Tokyo Smoke Stores.
- Manage and oversee all corporate store operations for Tokyo Smoke stores in additional provinces as applicable.
- Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.
- Build and maintain relationships with all executive functions, franchisees, external partners, and vendors in coordinating and implementing tactical and strategic initiatives at store level.
- Regularly report on retail productivity, sales and profit, while ensuring that standards of service excellence are continuously met and improved upon.
- Manage Online business, ensuring successful integration with local store needs.
- Set strategic goals for operational efficiency and increased productivity in line with budgeted targets.
- Continually optimize operational processes and performance, implementing solutions for improvement where needed.
- Develop and manage performance goals and long-term operational plans to ensure the achievement of all budgeted targets.
- Where necessary, oversee the integration of acquired stores, both internal acquisitions and acquisitions of third-party businesses.
- Efficiently control all operational expenses through evaluation and negotiation of contracts with vendors and external partners
- Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks.
- Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs.
- Work with internal executive partners to produce smooth and efficient workflow and more cost-effective business processes.
- Uphold organization policies and standards, ensuring legislative regulations are adhered to.
- Interpreting, assisting, and advising employees and managers regarding employment policy and procedures.
- Work closely with human resources to lead the team with integrity and establish and maintain a trusting, inclusive, and productive environment.
- Performs other related duties as assigned.
- Assess and recommend methods to maximize and regularly report on retail productivity, sales and profit, so that standards of service excellence are continuously met and improved upon.
- Work closely with human resources to assess talent and make recommendations to structure the team and select talent.
- Where necessary, provide support to the wider business in navigating the company’s relationships with labor unions.
- Additional reports as necessary for the potential integration of new provinces into the Tokyo Smoke brand

**Education, Experience and Skills**:

- At least 7- 10 years of progressive experience in a managerial position.
- Strong business acumen; including retail math and P&L responsibility
- Experience leading retail store management towards successful development of meaningful grassroots action plans to achieve sales, profitability and talent targets
- Develop and implement programs to achieve Retail excellence
- 3-5 years’ of experience in the cannabis industry, with a deep understanding of regulatory compliance and operational challenges.
- Strong leadership, people development, mentoring and coaching abilities.
- Demonstrated in-depth knowledge in financial analysis
- Strategic thinking, honesty, and ethics in business dealings.
- Proven track record of leadership and success in scaling operations in a fast-paced, high-growth environment.
- Strong analytical skills and experience using data-driven insights to inform operational strategies and decision-making.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to thrive in a dynamic and entrepreneurial environment, with a willingness to roll up your sleeves and get involved in all aspects of the business.
- Passion for the cannabis industry and a commitment to promoting responsible consumption and community engagement.
- Proficient in Excel, Word and Powerpoint
- Ability to travel to various retail locations across Ontario, Manitoba, Saskatchewan and Newfoundland

**Next Steps**:
Only those individuals moving forward in the hiring process will be contacted.

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