Operations Manager Competition 2023-055

3 weeks ago

Winnipeg, Canada Assembly of Manitoba Chiefs Full time

**Operations Manager - Competition 2023-055**

**Full-Time Permanent**

**Closing Date: June 9, 2023**

**Position Summary**

Under the direction of the First Nations Family Advocate Office (FNFAO), the Operations Manager will provide high-level support and oversight to the FNFAO. The Operations Manager will oversee FNFAO’s Operations Team and will liaise with FNFAO management and AMC’s Human Resource (HR) department on all staffing and personnel matters and will organize and coordinate office operations and procedures to ensure organizational effectiveness, efficiency, and safety.

**Key Responsibilities**
- Work closely with the Director of Children and Families and FNFAO management to set and implement internal policies, procedures, and systems to ensure effective service delivery.
- Provide oversight and guidance to FNFAO’s operations, quality assurance, and administrative teams and ensure smooth workflow processes by assigning relevant tasks and duties.
- Lead and support the development and implementation of important operations and database policies, planning, and strategy decisions.
- Oversee FNFAO’s custom database, ensuring optimum efficiency by recommending database changes and coordinating the implementation of said recommendations.
- Support management reporting, information flow, and organizational planning that coincides with the work of the Policy and Research Team.
- Monitor and evaluate employee performance and help promote an organizational culture that encourages optimal performance and a supportive atmosphere.
- Oversee HR functions and duties as they relate to the FNFAO and ensure proper coordination with AMC’s HR department.
- Approve timesheets and requests for leave and liaise with HR when needing to submit payroll data, including but not limited to hours of work, and drafting and submitting employee payroll deduction memos.
- Monitor, maintain and update AMC’s HRIS system as it relates to FNFAO.
- Perform HR full-cycle recruitment and onboarding duties for FNFAO including preparing job descriptions and interview questions, conducting interviews and reference checks, offer letters, and coordinating new hire information and conducting orientations.
- Properly handle complaints and grievances brought forward internally and externally in a manner consistent with AMC policies and procedures.
- Respond to general human resources inquiries from FNFAO staff or direct them to an appropriate HR representative.
- Assist in the planning and general organizing of personnel meetings with staff, including preparing agendas, and appropriate materials, and taking minutes when required.
- Participate in special projects and committees as directed.
- Provide counseling as a supportive resource to clients who are experiencing mental health issues.
- Other duties as assigned.

**Qualifications**

**Education & Experience**
- Completion of post-secondary Human Resources, or Business Administration related degree, diploma, or certificate.
- Minimum of three years working within a human resources environment.
- Excellent organizational skills coupled with the ability to be accurate, thorough, and able to monitor work for quality.
- Experience using an HRIS system; experience in Bamboo is considered an asset.
- Must be able to demonstrate emotional stability and objectivity when dealing with challenging/changing work environments.
- Must be adept at problem-solving, including being able to proactively identify issues and recommend resolutions in a timely manner while keeping all matters confidential.
- Adaptable and flexible with a demonstrated ability to take initiative.
- Ability to plan, balance and manage multiple priorities and meet deadlines in a fast-paced and competing priorities environment.
- Ability to work independently and as part of a team with frequent interruptions.
- Excellent interpersonal and communication skills with the ability to communicate effectively, both orally and in writing.
- Proficient use of Microsoft Office software including Word, Excel, and Outlook.
- Adhere to AMC policies and procedures with specific attention to attendance, and professional ethics.
- Knowledge of current employment practices, human rights legislation, and the Canada Labour Code.
- Time and attendance tracking are considered an asset.
- Experience working in Human Resources with First Nations or First Nations organizations in Manitoba or other regions.
- Knowledge of traditional First Nation philosophy and contemporary practices.
- Must have a valid Class 5 Driver’s License and a reliable vehicle.
- Must have a current satisfactory Criminal Record Check, Clear Adult and Child Abuse Checks.

**Human Resources**

**Assembly of Manitoba Chiefs**

**14th Floor, 275 Portage Avenue, Winnipeg, Manitoba R3B 2B3

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