Unified Communication Specialist Iii

3 weeks ago

Richmond, Canada WorkSafeBC Full time

Job requisition number

037605

Job location

Richmond

Full-time / part-time

Full-time

Posting period

From 01/04/2023 to 01/17/2023

Overview

Want to use your expertise in the field of Enterprise Communication, Collaboration, and cloud management to help evolve set technologies that automate and unify human and device communications? Do you thrive on working with fellow Innovation & Technology professionals in designing and implementing organization wide decisions that will enhance human communications by reducing latency, managing flows, and eliminating device and media dependencies? As a Unified Communication Specialist III within our organization, you’ll do just that

Your work will have a direct and positive impact on the lives of British Columbians in helping them connect to healthy and safe workplaces - providing support for injury prevention programs, rehabilitation services, workplace insurance, and strong health and safety cultures.

We’ve adopted a hybrid model offering opportunities to work remotely **within BC** and onsite based on the operational needs of the position.

What you'll do

**As a unified communication specialist III you will**:

- Lead the definition of the Enterprise Communication and Collaboration strategy as it relates to Hybrid and cloud communications framework
- Implementation of M365, Cloud based voice and supporting technologies to optimize management of cloud infrastructure and the delivery of reliable communications technologies.
- Administer and maintain function of the Unified Communications department on enterprise class Communications and Collaboration technology solutions including: _cloud consulting services for Microsoft 365, exchange hybrid and M365 exchange, PSTN, SIP, PBX, Analog, DIDs voice configurations, DNS, Intune MDM and MAM and more_.
- Research and assessment of the impact of new tools, techniques for the management of Communication and Collaboration infrastructure delivery and all associated components and where required provides cost/benefit summary
- Establishing and developing the hybrid cloud and cloud infrastructure standards for Enterprise Communication technologies
- Designing applicable training and support for users and/or advanced technical documentation for support purposes

Is this a good fit for you?

**We’re looking for someone who can**:

- Lead proof of concepts for new Enterprise Communication and Collaboration hybrid and cloud technologies that will enhance our current reference architecture to deliver solutions faster or in a more cost-effective manner
- Troubleshoots and analyzes configuration performance and availability issues in the cloud Collaboration and Communication environment
- Participates and assists in setting the long-term direction, roadmaps, and standards for technical solutions, ensuring they align to the overall enterprise architecture
- Influences Innovation and Technology team’s technical capabilities and needs to provide performance and skills development input, potentially coaching to improve understanding of patterns and practices

**Your experience and educational background**:

- Bachelor’s degree in Computer Science or STEM (Science, Technology, Engineering, Math)
- A minimum of 9 years’ experience in progressively complex roles within a professional IT environment with primary focus of the last four years being with Unified Communications and cloud technologies.

We’ll consider an equivalent combination of education and experience.

**Application requirements**:
Applications are welcomed immediately, but must be received no later than the closing date of the posting by 4:30 PM (PST)

You will be required to successfully meet WorkSafeBC’s requirements with regards to a criminal record clearance.

**Who are we?**

At WorkSafeBC, we’re dedicated to promoting safe and healthy workplaces across British Columbia. We partner with workers and employers to save lives and prevent injury, disease, and disability. When work-related injuries and diseases occur, we provide compensation, and support injured workers in their recovery, rehabilitation, and safe return to work. We also work diligently to sustain our workers compensation system for today and future generations. We’re honoured to serve the 2.4 million workers and 245,000 registered employers in our province.

WorkSafeBC requires all employees to be **fully vaccinated** against COVID-19. In implementing the policy, WorkSafeBC will consider its obligations to accommodate those staff who are unable to be vaccinated.

We recognize that our ability to make a difference relies on building a team with a rich variety of skills, knowledge, backgrounds, abilities, and experiences, and which reflects the diversity of the people we serve. We are committed to fostering a welcoming, inclusive, and supportive work culture where everyone can contribute as their best, authentic self. We encourage all qualified applicants to apply.

**What's it like to w

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