Grocery Assistant Manager

3 weeks ago

Victoria, Canada The Root Cellar Village Green Grocer Full time

**_The Root Cellar Village Green Grocer_**

**_ is your fresh & innovative destination market_**

**_ for extraordinary food experiences._**

We are a market amongst many, but our business model stands alone by providing an experiential shopping atmosphere driven by a passion for sustainability and a locally focused purchasing philosophy. We are a family business, founded in 2008 with a firm stance behind our motto ‘farm fresh, dirt cheap, delicious’ and a drive to brighten every customer’s day has resulted in our little market becoming a bustling community hub, now providing Vancouver Island’s largest selection of organic, local, and conventional produce, a full-service butcher and deli, artisanal grocery, dairy & bread, and an extensive selection of bulk food items.

**THE ROLE**:
Our Front End Manager role cultivates a warm, welcoming, efficient, and all-around outstanding customer service experience for all of our customers. You are a resourceful, detail-oriented, self-motivated leader who is eager to contribute to a culture that is all-inclusive, innovative, and focused on quality improvement.

**WHAT YOU’LL DO**:

- Lead, manage and inspire the Front End Team to ensure a positive and memorable customer experience.
- Support a coaching and development culture for all employees, which embraces a passion for food.
- Execute the training and development of the Front End Team to maintain the highest level of team productivity, enthusiasm, and commitment to outstanding customer service.
- Ensure Team Member accountability, efficiency, and adherence to operating procedures.
- Ensure OH&S, food safety, and other regulatory requirements and procedures are implemented and maintained.
- Efficiently manage resources (people, budget, materials, and space) and processes to achieve organizational objectives.
- Maintain familiarity with your competitors and suggest new ideas to keep your category exciting.
- Identify areas for improvement in operations and customer service, and suggest & implement changes and procedures to address these needs.
- Scheduling, Team Member reviews, and all related Human Resource duties.
- Work collaboratively with General Manager, department heads and Front End team to ensure that your department strongly represents The Root Cellar’s values, vision & mission.
- Handle all customer concerns and complaints effectively and positively ensuring beneficial results.
- Maintain store and display signage to the company standards.
- Effectively respond to challenging situations positively and professionally, providing solutions and proposing new ideas.
- Support co-workers and Management Team in participating in all extracurricular activities, sponsorships, and Team Member events.

If you are a motivated contributor with solid leadership experience, a high level of personal accountability, advanced communication and team-building skills, and a love for food and people, we want to hear from you.

**OUR IDEAL CANDIDATE COMES EQUIPPED WITH**:

- Minimum two years of management experience in a grocery or retail environment.
- Outstanding leadership skills; you are a role model for the department and all other stores' Team Members.
- Strength in written and verbal business communication, problem-solving, and interpersonal skills.
- A passion for food and a love for fast-paced work environments.
- Exceptional organizational skills, ability to manage time efficiently and adapt to changing priorities.
- Flexibility to work a variety of hours, including days, evenings and weekends.
- A strong business acumen with a proven track record of creating positive results.
- Demonstrates discretion, integrity, both open & fair-mindedness, and functions well under pressure.
- A high level of self-accountability and an appreciation for details & organization.

**THE DETAILS**:
This is a full-time position commencing promptly. This role is entitled to a competitive salary, bonus structure & comprehensive benefits, an employee & family assistance package, and a 20% Team Member discount in-store.

We encourage our Team Members to take advantage of learning opportunities, grow and develop, and foster a culture of teamwork and innovation.

**We look forward to meeting you

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