Grocery General Manager

2 weeks ago

Victoria, Canada Urban Grocer Full time

At Urban Grocer we stand apart from big-box grocery retailers. We believe in showing up for our communities and those around them. We are a humble grocer with a focus on providing good value, a variety of products, and knowledgeable staff to our diverse and loyal customer base.

Who you are

You are someone who:

- Is open to relocating for an incredible opportunity to grow with an organization.
- Is knowledgeable about grocery and store operations and thrives in running the show. As a leader, you know the operations and are motivated to act.
- Believes in the importance of people to the organization and that selling products is a by-product of a great work environment.
- Brings life to an organization’s mission and core values in a way that translates to the team and is felt by its customers.
- Is self-managed, motivated, and driven to achieve results whereby you are rewarded.

About Urban Grocer

Urban Grocer places a high importance on both their team members and the communities they serve. We are dedicated to cultivating a unique and deeply rooted company culture by offering comprehensive training to staff on the company's values and exceptional customer service. As a community-focused grocer, we are committed to being an integral part of the neighbourhoods they serve. We aim to create a "wow" factor for customers by adapting their product offerings to accommodate diverse tastes and requirements, demonstrating flexibility and responsiveness to local needs, and fostering a great in-store vibe.

About the General Manager’s role

In this role, you'll oversee the store's daily operations, upholding the highest operational and organizational standards, leading and motivating team members, and ensuring the execution of our client’s business vision and strategy. As the General Manager, you'll be the driving force behind ensuring customer satisfaction, striving to meet individual, departmental, and overall sales and margin targets, and keeping a close eye on budgets, particularly labour and expenses. To complement your financial acumen, you excel as a communicator, leader, and developer of exceptional interpersonal relationships.

The duties and responsibilities
- Oversee the daily business operations and ensure smooth functioning by providing leadership and support for the staff and accessibility to customers.
- Maintain high standards of customer service, handling inquiries, complaints, and feedback effectively; ensuring a clean, organized, and visually appealing store; and providing a strong offering of products to cater to various customer needs.
- Establish and maintain effective business systems, processes, and controls, managing purchasing/receiving procedures, implementing appropriate pricing strategies, ensuring optimal inventory levels, and staffing requirements.
- Assume accountability for meeting targets related to profit margins, labour expenses, operational costs, and other financial and operational objectives.
- Recruit, supervise, and motivate a group of engaged staff members by regularly instilling the company’s values, creating and supporting individualized and departmental goals and metrics, and performance managing as needed.
- Establish and maintain relationships with local and national suppliers, ensuring a consistent supply chain with a variety of products that support customer satisfaction.
- Collaborate with senior leadership on marketing initiatives, including social media plans and engagement with the local community, to build positive relationships and enhance the store's reputation.
- Maintain health, safety, and sanitation standards of the store and staff members.
- Collaborate with senior leadership by ensuring strong communication channels and actively engaging in strategic discussions to align store objectives.

Skills and Experience:

- Minimum of five (5) years of grocery management experience required.
- Full knowledge of total store and department operations.
- Experience reading and analyzing financial reports and adhering to budgets.
- Proficiency in Microsoft Office Suite and point-of-sale systems.
- Above-average communication skills (oral and written).
- Ability to work independently in a fast-paced environment.
- Available to work varied shifts, including weekends and evenings.
- Physical requirements are necessary as a leader in this grocery environment.
- Must have valid work authorization in Canada.

The total rewards program for this position goes beyond your paycheck. The successful applicant will receive:

- A generous bonus and incentive program.
- Competitive benefits package including health and dental coverage.
- Confidential counseling services.
- An in-store discount making your purchases more affordable.
- Paid vacation and days off.
- A relocation package is being offered for those travelling outside Victoria.

Final Thoughts:
Pay: $75,000.00-$85,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Discounted or

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