Customer Sales and Service Representative

4 weeks ago

Toronto, Canada Peak Performance Human Resources Corp. Full time

**JOB DESCRIPTION**

**Customer Sales and Service Representative**

N-Two Medical Inc an established leader in the nitrogen services industry and is a Health Canada licensed distributor of medical grade liquid nitrogen. We provide reliable delivery of LN2 to over 600 customers in Ontario. Our on-site Quality Control and other experienced personnel present a personal level of experience providing the highest quality of product and cost-effective service. We are adding an experienced Project Coordinator to grow an already successful medical division.

**Key Responsibilities**:
The Customer Sales and Service Representative is primarily responsible for facilitating the growth of the medical delivery division through excellent sales and customer service including some business development, act as a liaison and provide superior office support.

Business Development
- Learn the company’s mission and available products and services
- Understand the customer needs and requirements
- Build relationships with and educate clients about available products and services and how to purchase them
- Maintain and expand the database of prospective customers Represent and work closely with our Vendors
- Close sales and achieve monthly quotas/goals
- Process outbound and inbound calls to and from existing clients as well as resources to find
- new clients.
- Participate in relevant trade shows
- Resolve customer complaints in a timely and professional manner by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Implement processes to improve products and services.

Liaison
- Communicate with materials suppliers and vendors
- Make travel arrangements for employees, when needed
- Schedule deliveries and drivers
- Liaise and consult with clients, staff and suppliers
- Negotiate contracts and deals
- Network with prospective clients and industry peers and competitors
- Collaborate with other departments for the common purpose of maximizing revenues
- Attend events and industry functions as a representative of the company

Office Support
- Provide some office support including customer and employee support
- Interact with clients either by phone or in person
- Provide bookkeeping assistance when bookkeepers are on vacation

1 of 2
- Two to three years’ experience working in a sales-driven environment
- A genuine passion to help others
- The ability to genuinely listen to customers, formulating a personalized response to their needs
- The curiosity to understand how things work with the intention of improving service.
- A knack for problem-solving with keen attention to detail
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of personalities
- Ability to multi-task, prioritize, and manage time effectively
- Proven ability to meet and exceed sales quotas
- Proficient in Microsoft Office
- Excellent verbal and written skills
- Willingness to work a schedule as determined by sales, customer, and business needs
- Open availability to work on the weekends
- Availability to travel as needed
- Broad business knowledge
- Ethical behavior
- Excellent networking skills
- Accounting and finance experience, preferred
- Proven track record of positive performance in a related field
- Superb communication and interpersonal skills

2 of 2

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$24.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Schedule:

- Monday to Friday
- On call
- Weekend availability

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service (required)
- Business development (required)

Licence/Certification:

- Driving Licence (required)

Work Location: One location

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