Ramp Service Agent

3 days ago


Victoria, Canada Helijet International Inc. Full time

**Overview**

The Successful applicant will take direction from the Client Relations Manager and the Coordinator-Ramp Services. As Ramp Services personnel have considerable interaction with Helijet clientele, both in the Terminal and on the Ramp, it is expected that the individual work as a team member, not just within Ramp Services but with all other Departments. The individual is to ensure that our standard of service and level of professionalism consistently meet or exceed the needs of our customers. Ramp Services employees are also expected to focus on Helijet’s core value of Safety in all aspects of their position.

**Duties and Responsibilities**

The position involves but is not limited to the following duties:

- Board, deplane and safely escort passengers to and from aircraft
- Maintain safe,clean and secure ramps and operations
- Fuel Aircraft
- Complete cargo waybills
- Abide by emergency response procedures when/if critical events occur
- Load and Unload baggage and cargo
- This is a physical job. There is extensive and constant standing, walking, lifting, carrying, stretching, pushing, pulling, bending, crawling, climbing
- Drive passengers in Helijet Courtesy Shuttle Vans
- Maintain cleanliness and perform maintenance at terminals
- Answer incoming phone and radio calls regarding operations and cargo
- Maintain a productive working relationship with all other departments

**Qualifications**

The following requirements of the position will be completed, in-house, within the training process upon hiring. Prior knowledge and certification will be considered an asset
- Experience servicing rotary wing aircraft
- Class 4 unrestricted driver’s license (within 3 months of hiring)
- Level 1 First Aid
- Restricted Radio Telephone Operators Certificate
- WHMIS Training
- Dangerous Goods
- Fire Extinguisher Training
- The ability to work a flexible schedule
- Excellent communication skills to deal with both internal and external customers

Transportation Due to mínimal public transportation to the area, alternate methods of transportation are an asset. Employee parking is provided at terminals.

**Job Types**: Full-time, Permanent

Pay: $21.50 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match

Schedule:

- 12 hour shift
- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 2 years (preferred)

Licence/Certification:

- Driving Licence (required)

Work Location: In person



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