![Calligo](https://media.trabajo.org/img/noimg.jpg)
Service Delivery Manager
3 months ago
Why this opportunity at Calligo?
**Connect with colleagues globally**
Working closely with colleagues across the UK, Europe and North America we have vibrant, modern office spaces all over the world This is an exciting role for an individual to join the Service Delivery team and demonstrates passion for their customer’s success, bringing Calligo’s best ideas, standards, innovations, and capabilities to customers to drive maximum business value.
The Service Delivery Manager (SDM) role is primarily focused on building and managing long term customer relationships to drive continued adoption and growth of Calligo’s solutions whilst ensuring Calligo’s support services are delivered optimally. This role is responsible for meeting customer demands, solving customer problems, driving client satisfaction and retention and is entirely customer facing.
**Supportive and dynamic team**
You’ll be joining our award-winning team at a time where we are focused on understanding the customers business and supporting processes and building trust. With a structured induction programme, you’ll get to know the clever humans who make up our talented team whilst providing data privacy expertise across a number of business functions.
At Calligo, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We offer accommodations for applicants with disabilities as part of our recruitment process. If you are contacted to arrange for an interview or testing, please advise us if you require an accommodation.
**Interested?**
**Key Responsibilities**:
- Cultivating excellent customer relationships with assigned customers. Manage, and maintain relationships with the highest-level executive point of contact in the customer organisation and ensure engagement and retention, maintaining high levels of customer satisfaction at all times. Be a ‘trusted advisor’
- Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery by maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.
- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
- Taking accountability for service delivery performance, meeting customer expectations, and driving future demand
- Service review management, planning, preparation, reporting, CSAT management, using customer feedback to ensure customer needs continue to be understood, sharing the output with all key stakeholders to enable their current and future needs.
- Reporting of performance against internal KPI’s and SLAs and identification of Service risks and mitigating actions with the support from key stakeholders.
- Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments
- Maintain a run-rate of invoiced monthly revenues, while ensuring customer churn does not exceed an assigned percentage of revenue
- Maintain a thorough understanding of the company’s products and services, with an ability to explain the functions, features, benefits, and cost
- Maintain thorough knowledge of customer vertical markets and IT industry knowledge including emerging technology
- Create loyal and repeat customers. Track renewals and follow up with customers to renew all agreements.
- Perform any other duties as required
**Skills, Knowledge and Expertise**:
- Experience working with Business Owners and Executives in a business setting
- Strong presentation skills with proven ability to speak comfortably in front of groups and to executive audiences, to effectively articulate solutions and appropriately positioning value propositions.
- Ability to thoroughly understand related industry technology, articulate that knowledge and formulate effective solutions with attention to profitability.
- In-depth knowledge of escalation procedures, incident management and other disciplines related to service delivery
- Understanding of ITIL incident, problem and change management processes
**Benefits**:
- Training and development for career growth
- 25 Days Vacation, increasing with length of service
- RRSP
- Healthcare
- Life Insurance
- Flexible working
**About Calligo**:
Calligo transforms data into businesses’ most lucrative asset. We combine great minds in data science, privacy, security and engineering with leading machine learning, data analytics and cloud platforms to support the operational, customer-centric and revenue-generation aspirations of some of the world's most ambitious and progressive organizations.
-
Service Delivery Manager
17 hours ago
Oakville, Ontario, Canada 12363721 Canada Inc. Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Supervisor to join our team at 12363721 Canada Inc. as a key member of our operations team.Key ResponsibilitiesLeadership and Team ManagementCoordinate activities with other work units or departments to ensure seamless service delivery.Establish and maintain work schedules and...
-
Manager, Service Delivery
3 months ago
Oakville, Canada Cencora Full time- What you will be doing - PRIMARY DUTIES AND RESPONSIBILITIES: - Manages Team lead of Deskside support.- - Responsible for 1st level support functions for the Service Desk and Deskside teams- - Provides/Owns the services of Incident and Request management under the ITIL framework- - Drives and measures continuous process improvement and increased customer...
-
Scheduling Management and Delivery Driver
4 days ago
Oakville, Canada MYCOURIER INC. Full time**Job Title**: Scheduling Management and Delivery Driver **Job Summary**: This position combines the responsibilities of scheduling management and delivery driver duties. The individual will be responsible for planning and organizing delivery routes, ensuring timely and efficient delivery of goods, and maintaining accurate records. **Key...
-
Customer Service Representative
3 months ago
Oakville, Canada FLS Transportation Service Limited Full timeFLS Transportation is actively searching for a Customer Service Representative for their Oakville, ON branch. The Customer Service Representative is an entry-level position providing operational support to Account Managers and Sales Executives. These activities include facilitating the day-to-day business needs of customer(s), responding to inquiries in a...
-
Delivery Specialist
5 months ago
Oakville, Canada AWIN - Mercedes Benz Oakville Full timeOur **Mercedes-Benz Oakville **Luxury Dealership is looking for a **Delivery Specialist** to join our amazing team! **Job Purpose** The Delivery Specialist will be responsible for supporting Sales Consultants through the process of delivering vehicles. The specialist will handle all administrative duties as well as vehicle preparation after a sale is...
-
Delivery Driver(Az Licence overnight)
3 months ago
Oakville, Canada Canadian Linen and Uniform Service Corp Full time**About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with local and national clients to create and maintain a total uniform solution that...
-
Manager, Professional Services
3 months ago
Oakville, Canada Softchoice Full timeThe Manager, Professional Services role at Softchoice is responsible for quality professional services project delivery as measured by high customer satisfaction and successful results for workplace related projects. As a strong people manager, you will be accountable for continuous recruitment and development of Microsoft 365 and Cisco engineers. In this...
-
Delivery Driver
3 months ago
Oakville, Canada Candid Auto Parts Full timeCandid Auto Parts is looking for full-time delivery drivers. Our commercial delivery driver position is responsible for the delivery of parts to our commercial customers. Delivery areas include Oakville, Mississauga, Burlington, Milton, etc. Position Responsibilities - Provides great Customer Service - Drives delivery parts to commercial customers,...
-
Delivery Driver
3 months ago
Oakville, Canada Sky Contracting Inc Full timeThe Sky Group of Companies (the “Sky Group”) is a diversified family-owned and operated company, proudly established in 2005. Our vision is to provide a broad range of services in the construction and renovation industry, execute using the newest technology, and to provide reliable and quality services at a reasonable price. We aim to be the contractor...
-
Delivery Driver
3 months ago
Oakville, Canada Tire Discounter Group Inc. Full time**Tire Discounter Group (TDG) **is a leading Canadian distributor of branded tires. TDG was founded in 1966, and since 1990 has expanded to distribution centers in Barrie, Ottawa, London, Richmond Hill, Oakville, Toronto and our 150,000 square foot, state of the art Headquarters in East Garafraxa, just outside Orangeville, ON. We also currently have 72...
-
Delivery Specialist
2 months ago
Oakville, Canada Veolia Full timeAround the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us._ - The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us...
-
Service Delivery Representative
3 months ago
Oakville, Canada ProResp, Inc. Full time**Service Delivery Representative - Home Oxygen** **Location**:Halton ProResp (Oakville, ON) **Full-time Permanent Position** (Monday - Friday 9:00am-5:00pm + shared emergency on-call) **Starting rate**: $24hr + benefits package + 3 weeks paid vacation **What We Offer**: - Full time, reliable employment with consistent hours - 3 weeks paid vacation to...
-
Manager, Brand and Creative Services
7 days ago
Oakville, Canada BDO Canada LLP Full timeh3>Manager, BizApps (Salesforce & AI services) Putting people first, every dayBDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. The primary focus of this role is to operationalize and manage the...
-
Delivery Specialist
3 months ago
Oakville, Canada The Humberview Group Full timeOakville Toyota is currently looking for a **Delivery Specialist **to join their team in Oakville. **_ Purchasing a vehicle is an exciting time!_** Our **Delivery Specialists **are responsible for assisting in coordinating the dates and times of all new and pre-owned vehicle deliveries. They will also be responsible for following up with customers...
-
Project Manager
3 months ago
Oakville, Canada Halton Regional Police Service Full time**The Team you are Joining - Who We Are**: The Halton Regional Police Service contributes to the safety and well being of more than 620,000 residents in Halton Region which includes the Towns of Milton, Halton Hills and Oakville, and the City of Burlington. It is our continual pursuit of excellence that keeps Halton at the forefront of policing and as a...
-
Customer Care Representative
3 months ago
Oakville, Canada Ministry of Public and Business Service Delivery Full timeAt ServiceOntario, we are committed to providing the citizens of Ontario with fast, friendly and easy access to Ontario government information and servicesonline, in person and by phone. Our vision is to make Government better through service excellence and innovation. Our Mission is to design and deliver excellent services and solutions and to champion...
-
Service Management Specialist
3 months ago
Oakville, Canada Geotab Full timeWho we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the...
-
Manager, Crisis Services
3 weeks ago
Oakville, Canada Canadian Mental Health Association Full time***Job Title: Manager, Crisis Services** **Job Type**:Full-Time Permanent** **Department: Crisis Services** **Reports to: Director, Services and Clinical Transformation** **Location: Oakville, Ontario** **Hours: 37.5 hours per week, Hybrid** **Salary range: $85,000-$95,000** **About Us** The Canadian Mental Health Association - Halton Region (CMHA...
-
Warehouse Worker
3 months ago
Oakville, Canada Canterbury Coffee Corporation Full timeIf you enjoy a well organized, friendly, and dynamic work environment, Canterbury’s Warehouse team is looking for you! Canterbury is seeking a highly motivated **Warehouse Worker & Backup **Delivery Driver** to provide smooth and efficient warehouse and delivery support of the operations team at our Oakville location. As a part of the Warehouse Team, you...
-
Delivery Driver/warehouse Person
3 months ago
Oakville, Canada WORLDPAC Canada Full time**WORLDPAC Canada is seeking a Full-Time Car Parts Delivery Driver Teammate - **Oakville**, ON** WORLDPAC, a subsidiary of Advance Auto Parts, imports and distributes original equipment and quality replacement automotive parts to select specialty import and domestic service centers. **What we have to offer**: - Career Advancement - internal promotions -...