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Medical Clerk

4 months ago

Winnipeg, Canada The Link: Youth and Family Supports Full time

**ABOUT THE LINK: YOUTH AND FAMILY SUPPORTS**

For more than 90 years, The Link (formally known as Macdonald Youth Services) has helped youth and families on a journey to healing, hope and better lives. The organization is dedicated to walking alongside children, youth and families as an inclusive community, strengthening and empowering a sense of being, pride and purpose. With over 15 diverse programs, The Link has a community of caring staff that work together to provide support through a 24-hour crisis line, youth resource centers, emergency shelters, mobile crisis teams, specialized foster care, healing homes, job readiness supports and Skills4Life. With a strong foundation within the community and a focus on connection, unity and compassion, the organization provides a vital link for youth and families in the province of Manitoba.

**ABOUT THE OPPORTUNITY**:
The Medical Clerk provides a range of client service and team support services as part of the multidisciplinary, integrated primary care team. Reporting to the Manager of Administration and Payroll, the Medical Clerk is primarily responsible for assisting the Nurse Practitioner and other health care staff to create an organized and efficient client service environment where clients’ needs and interests come first and all are treated with dignity and respect.

**DUTIES AND RESPONSIBILITIES**:
**Service Delivery**
- Contribute to a welcoming, respectful, and accessible environment for all clients and members of the public
- Respond to client needs when they present in person or by telephone
- Schedule and follow up on client appointments
- Provide service navigation and referrals as required
- Maintain client service areas and equipment
- Complete record keeping and record management responsibilities
- Assist with procedures / exams based on direction from the Nurse Practitioner/other clinical staff
- Clean and reset equipment/furniture after each client visit to ensure infection control measures are maintained.
- Weekly monitoring and restocking of clinic supplies
- Provide competent services to The Link clients in accordance with required standards, legal requirements, evidence-informed practices and The Link policies
- Assist patients to navigate in and around clinic areas
- Provide light physical assistance to clients
- Maintain work-related skills through education, training, or other means
- Treat all clients, family members and members of the public with respect and dignity in accordance with The Link’s vision, mission, values and philosophies

**Teamwork And Collaboration**
- Communicate effectively, honestly and respectfully within the team and with other staff members
- Avoid making assumptions about others and deal with disagreement and conflict constructively and per the organization’s policies
- Support the success of other team members by sharing experience, knowledge and best practices
- Help create an environment in which different ideas are valued and all members of the team are encouraged to participate

**Quality And Innovation**
- Contribute suggestions and ideas to improve the service quality and enhance outcomes for clients
- Prepare and submit accurate statistics and other program/service information as required
- Report incidents, near misses and other areas of potential risk and contribute suggestions for mitigating/learning from these situations
- Participate in, and contribute to, the development of annual quality plans and work with the team to achieve quality goals
- Notice and point out gaps in service and opportunities for significant program developments or improvements that will meet emerging needs in the community
- Act at all times in accordance with The Link’s mission, vision, values and philosophies and maintain compliance with all applicable standards, legal requirements and The Link policies

**QUALIFICATIONS AND SKILLS**

**Education**
- Graduate from a recognized medical assistant training program, such as Clinic Office Assistance, Health Care Aide and/or Medical Records Technician.
- Proven knowledge of medical terminology.
- Training and experience in recording vital signs and assisting practitioners in medical examinations.
- Experience with Accuro.
- Completion of PHIA training.

**Skills, Expertise and Experience**
- Able to meet the physical requirements of the position; including the ability to accompany and physically support clients around the clinic.
- Demonstrated ability to be empathetic and compassionate.
- Demonstrated ability to remain calm in stressful situations.

**Critical Skills**
- Proven interpersonal and organizational skills.
- Crisis intervention, harm reduction and conflict resolution skills.

**Focus on Results**
- Demonstrated ability to prioritize and focus work-related activities to achieve goals and produce expected results/outcomes effectively and efficiently.
- Strong organization, time management, problem solving skills as well as excellent communication and documentat