Service Navigation

4 weeks ago

Hamilton, Canada Contact Hamilton for Children's and Developmental Services Full time

**POSTING**
- Posting date: February 10, 2023_
- Application Submission Deadline: Sunday February 26, 11:59 pm_
- We will only contact those selected for an interview. Thank you._

Developmental Services Ontario (DSO) agencies are funded by the Ministry of Children, Community and Social Services (MCCSS) as the single point of access to adult developmental services in Ontario, that are funded by MCCSS, under the _Services and Supports to Promote the Social Inclusion of Persons with Developmental Disabilities Act, 2008_. Developmental Services Ontario Hamilton Niagara Region (DSO HNR) serves the communities of Brant, Haldimand, Norfolk, Hamilton, Niagara and the First Nations communities of Six Nations and Mississaugas of the Credit.

DSO HNR is currently recruiting 2 highly motivated professional for the following position:
**Position: Service Navigation, DSO HNR**

**# Positions Available**:2

**Category**
- 1 - Full Time Contract to March 31, 2024
- 1 - Full Time Contract to October 27, 2023 (parental leave contract)

**Effective Date**:As soon as possible

**Potential Hourly Rate**:$26.792/hour to $33.899/hour

**Reports to**:DSO HNR Manager

**Location**:Main Office Site: 140 King Street East, Hamilton

Travel may be required within the Hamilton-Niagara Region.

Contact Hamilton has a Work From Home policy that allows employees to work from home up to 5 days/week. Employees are required to attend the Main Office Site when requested by their Manager, including on-site orientation.

**The Role**:
The Service Navigator will have the following ongoing key duties (not exhaustive):

- Responds to all enquiries in a timely and responsive manner
- Manages incoming enquiries from clients and their support networks to determine needs, urgency/priority, and resulting required actions
- Updates the client’s file, identifies new/different service needs, and make resulting referrals
- Provides relevant and accurate information about available services and supports (both Ministry funded adult developmental services and non-Ministry funded services)
- Provides general information about relevant community processes for people living in the catchment area as described above
- Provides general consultation or information regarding DSO HNR services and processes
- Identifies / liaises with interim and crisis supports as needed
- Links to the Urgent Response process as required
- Updates information in the client database to ensure information is accurate

**Preferred Qualifications**
- Completion of a college or university degree or diploma in a discipline related to human services (such as social work, social service work, developmental services worker)
- Minimum 5 years’ experience working in the field of adult developmental services preferably with experience in supporting people and their families with connecting to services and navigating various systems (e.g. health, education, justice, mental health)
- Extensive working knowledge of the developmental services sector, specifically knowledge of the services and supports available in the catchment area noted above
- Able to establish effective working relationships with individuals, families and service providers
- Knowledge of the DSO program and MCCSS

**Skill Set**:

- Demonstrates the values and behaviours that promote diversity, equity and inclusion
- Is professional, has integrity and empathy
- Demonstrated ability to actively listen, and develop effective and collaborative engagement and working relationships with individuals, families and service providers
- Able to assess the needs of clients and identify, arrange, coordinate, and evaluates the options and services required to meet the client’s needs
- Effective, quick, and accurate risk assessment of presenting need, prioritization of need, and ability to identify appropriate risk mitigation strategies
- Is detail oriented and consistently ensures that required information is appropriately and accurately recorded in order to enable service connection
- Able to effectively gather appropriate information
- Highly effective oral and written communication
- Ability to identify, manage and resolve conflicting situations
- Demonstrated abilities in critical thinking, problem solving and prioritization skills
- Exceptional customer service skills; timely, responsive, and sensitive to the needs of consumers
- Advanced organizational abilities and ability to quickly adjust to changing priorities periods of high volume
- Ability to work independently, and collaboratively as part of a team
- Proven ability to navigate multiple and unique database systems
- Demonstrated computer skills, and proficient in a Windows environment

**Other Requirements**
- A current and original copy of a satisfactory Criminal Records check with Vulnerable Sector Screening
- Valid driver’s license and access to a vehicle
- A minimum $2-million liability automobile insurance
- Employees must meet the terms and conditions of the Work Fro

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