Identity & Access Management Analyst

2 weeks ago

Mississauga, Canada goeasy Full time

Embark on a journey with one of Canada's fastest growing companies - welcome to goeasy We have been honored with recognitions such as **Waterstone Canada’s Most Admired Corporate Cultures**, the **2022 Report on Business Women Lead Here**, **Report on Business for Canada’s Top Growing Companies** and **TSX30** **as one of the **best performing companies on the TSX**. We've also received the **Greater Toronto Top Employers Award** and **certified as a Great Place to Work®**. We're on the lookout for the best and brightest to join our team

Our vision is to provide everyday Canadians a path to a better tomorrow, today. As one of Canada’s leading non-prime consumer lenders, we offer a full suite of products including non-prime leasing, unsecured and secured loans as well as point-of-sale-financing though easyhome, easyfinancial, and LendCare.

As an **Identity & Access Management Analyst**, you will be hands-on for the daily Identity and Access Management (IAM) operational activities, including the timely on-boarding, off-boarding, and branch transfers system access.

**What will you be doing?**
- Day to day processing of access requests, including but not limited to initial new hire setup, updating accesses and termination of access.
- Solve for Bill 198 issues.
- Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment.
- Provide guidance to Tier 1 support and team members.
- Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
- Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards.
- Follow processes and adhere to corporate policies when completing user requests and resolving their access issues.
- Investigate and perform verification to ensure the appropriate approvals are in place before completing any access requests.
- Work well with the team to discuss and work on the team challenges and reach the team goals.

**What experience do you have?**
- Applicants should have a combination of superior customer service skills and technical aptitude.
- Understanding of Desktop Support.
- Create/update any documentation as required.
- Exposure to: Active directory, Azure AD, OKTA, BeyondTrust, DUO, ITSM tools - ServiceNow, Fresh Service.
- Proficiency with Windows servers and workstations.
- ITIL foundation.

We offer a Flexible Work Program that provides you the ability to **work three days onsite per week**, between our Mississauga and downtown Toronto office.

**Why should you work for goeasy?**

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer

**Financial Benefits**:

- Leverage our RRSP match and Employee Share Purchase Plan programs.
- Annual bonus that rewards your hard work and dedication.
- Employee discounts on furniture, electronics, and appliances.
- MAT & PAT leave top-up.
- Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

**Health and Lifestyle**:

- Enjoy company-paid volunteer days to give back to the community.
- Access 24/7 healthcare with Virtual Doctor Appointments.
- Personalize your benefits with a flexible modular benefits package.
- Stay fit and energized with exclusive access to our on-site private gym at our head office.

**Employee Perks**:

- Fuel your growth with the Tuition Assistance Program.
- Double the impact of your generosity with Company Matched Charitable Donations.
- Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
- Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more

**Diversity, Inclusion, and Equal Opportunity Employment**:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

**Additional Information**:

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