Volunteer Experience Specialist

3 weeks ago

Ottawa, Canada St. John Ambulance Saint-Jean (National Office) Full time

//French follows:
**Volunteer Experience Specialist**

Position name: Volunteer Experience Specialist

Reports to: Director of Community Programs

Department: Community Programs

Location: Ottawa, ON (hybrid work available)

Status: Full Time - Term until March 31, 2026

Language Profile: Bilingual - French and English is preferred

Salary Range: $60,000 - $65,000

Do you have a wide skill set to bring creative solutions to recruitment and onboarding processes? Do you like to learn, analyze, and problem-solve? Do you enjoy nurturing relationships and striving to find solutions in a collaborative way? St. John Ambulance may have the perfect opportunity for you

The Volunteer Experience Specialist will report to the Director of Community Programs at the National Office and should possess experience in team collaboration, since the National Office works closely with regional SJA offices (known as Councils). Relationship building with various stakeholders within the organization will be imperative to success. SJA also has various departments such as marketing, training, and IM/IT to support improved recruitment and onboarding practices.

As a valued member of our team, you also like to laugh (a lot) and have fun. You are motivated by contributing towards improving the lives of others through supporting St. John Ambulance’s volunteer services.

St. John Ambulance is committed to building a team that reflects the multicultural composition of the people in Canada we serve. We value and welcome your unique contribution to our organization and the community.

**Responsibilities**
- Working collaboratively with regional SJA offices to improve the experience for members joining SJA as volunteers.
- Communicating with regional SJA offices and key stakeholders to ensure timely and transparent communication between regional SJA offices and National Office.
- Reviewing and reporting on current recruitment and onboarding practices for SJA locations across Canada.
- Supporting inter-departmental work to develop processes to support full cycle recruitment and onboarding for new volunteers.
- Assisting with the development of documents and materials for policy, recruitment, onboarding, data entry etc.
- Reviewing nationwide volunteer retention efforts, assessing the success of the efforts, and enabling the sharing of best practices to create same/similar practices across Canada.

**Qualifications**
- Excellent time management and prioritization skills to work in a fast-paced and dynamic environment.
- A dynamic personality able to generate and maintain professional relationships within the organization.
- A curious and analytical mind, capable of proposing and operationalizing creative problem-solving methods.
- Strong working knowledge of the Microsoft Office suite.
- Experience hiring and onboarding volunteer resources.
- Strong writing skills and the ability to write for a variety of audiences.
- Ability to produce outputs in a timely manner.
- A post-secondary diploma/degree or a suitable combination of education and working experience.
- Experience within the not-for-profit sector is an asset.
- Experience with Microsoft Dynamics or a similar CRM is an asset.
- Fluency in French and English communications is an asset.
- SJA is an equal Opportunity Employer_
- //_

**Spécialiste de l’expérience bénévole**

Nom du poste : Spécialiste de l’expérience bénévole

Sous la responsabilité de : Directrice des programmes communautaires

Service : Programmes communautaires

Lieu : Ottawa (Ontario) (possibilité de travail hybride)

Statut : Temps plein - contrat à durée déterminée jusqu’au 31 mars 2026

Profil linguistique : Bilingue, français et anglais, de préférence

Échelle salariale : De 60 000 $ à 65 000 $

Vous disposez d’un large éventail de compétences vous permettant d’apporter des solutions créatives aux processus de recrutement et d’accueil? Vous aimez apprendre, analyser des données et résoudre des problèmes? Vous aimez entretenir des relations et vous efforcer de trouver des solutions dans un esprit de collaboration? Ambulance Saint-Jean a peut-être l’opportunité idéale pour vous

Le (la) spécialiste de l’expérience bénévole relèvera de la directrice des programmes communautaires du Siège national et devra posséder une expérience de la collaboration en équipe, puisque le Siège national travaille en étroite collaboration avec les bureaux régionaux d’ASJ, connus sous le nom de conseils. L’établissement de relations avec les différent(e)s intervenant(e)s au sein de l’organisation sera impératif pour réussir. ASJ compte également de plusieurs services, comme le marketing, la formation ainsi que la gestion de l’information et la technologie de l’information, qui soutiendront l’amélioration des pratiques de recrutement et d’accueil.

En tant que membre inestimable de notre équipe, vous aimez également rire (beaucoup) et vous amuser. Vous êtes m

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