Guest Services Representative and Relief Night

2 weeks ago


Vancouver, Canada YWCA Metro Vancouver Full time

Join the Front Office team at The YWCA Hotel, Vancouver We are seeking a professional, friendly individual for a Guest Service Representative Position.
**Duties will include**:

- Greet guests and visitors as they enter the hotel
- Complete check outs and check ins and receive payment
- Create guest reservations and advise callers regarding rates
- Be knowledgeable about The YWCA amenities and policies in order to advise guests accurately
- Post and balance payments and charges on guest folios
- Communicate with other departments such as Maintenance and Housekeeping regarding requests and changes throughout the day
- Anticipate guest needs in order to provide seamless and exceptional service
- Receive and respond to guest concerns and address them promptly
- Complete daily checklists and tasks to maintain organization at the Front Desk
- Count and verify individual cash floats and maintain responsibility for all cash received and given out
- Prepare reports

**Qualifications**:

- Previous Front Desk or other hospitality experience preferred
- Previous experience with Opera Cloud Management System an asset
- Strong interpersonal and problem-solving skills
- Excellent communication and organizational skills
- Ability to work cohesively as part of a team as well as independently
- Ability to focus on guest needs, remain calm and professional at all times
- Able to work flexible hours including days, evenings, weekends and holidays
- A second language is an asset.
- A valid clear criminal record check (including working with vulnerable populations) is required.
- Successful applicants are required to be fully vaccinated against COVID-19, exemption requests must be supported by valid, legal documents.

**Wage**: $20.12 - $22.65
**This Position is Part of the IUOE**

**ABOUT THE YWCA**
This year, YWCA Metro Vancouver marks 125 years of serving our community. We recognize that Canada was founded through colonialist and racist policies, and the YWCA was established and operated during this time. We also recognize that these legacies exist in our present time and are committed to actively decolonizing our policies, programs and practices. Our vision: We boldly envision a just and equitable world for women, families and allies. Our mission: We advance gender equity alongside women, families, Two-Spirit and gender diverse people through advocacy and integrated services that help support personal, collective and economic wellbeing.

This is an exciting time for the YWCA. Join us and be part of a passionate, dedicated and impactful team

How to Apply

**Calvin Neal, Front Office Manager**
733 Beatty Street, Vancouver, BC, V6B 2M4

**Job Type**: Casual

**Salary**: $20.12-$22.65 per hour



  • Vancouver, Canada Vancouver Film School Full time

    Note: This is a part-time position. **Core Responsibilities** - This position includes responsibility for all campuses of Vancouver Film School. - Monitor building entrances and provide access control. - Monitor CCTV video surveillance and fire and building alarms. - Greet staff and students as they enter and exit the buildings. - Ensure the safety of...


  • Vancouver, Canada Hotel Blu Vancouver Full time

    As a member of Hotel BLU's night audit team you will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to...

  • Front Desk Agent

    11 hours ago


    Vancouver, Canada Quality Inn and Suites Vancouver Downtown Full time

    **Front Desk / Guest Services Representative **positions are available at the **Quality Inn & Suites** **Vancouver Downtown**. An exciting hotel located in the heart of Vancouver's entertainment district. The Guest Services Representative must have a friendly and welcoming attitude. While standard duties include guest check-in and check-out, in this...


  • Vancouver, Canada Hotel Blu Vancouver Full time

    As a member of Hotel BLU's night audit team you will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to...

  • Night Auditor

    11 hours ago


    Vancouver, Canada Auberge Vancouver Hotel Full time

    Responsible for checking guests in and out while providing a pleasant experience. - Assists guests with reservation inquiries, luggage, etc. - Operation of Switchboard and related functions. - Present statements of charges to departing guests and receive payment. - Verify and balance daily charges to customer folios, master accounts and house accounts...


  • Vancouver, Canada Helijet International Full time

    **Overview** As Guest Service Representative, your patience, good listening skills, attention to detail and overall positive presence are at the core of your character and the foundation for providing an outstanding customer experience. You are our number one ambassador. With an undivided focus on the customer, you offer support every step of the way, from...


  • Vancouver, Canada Parq Vancouver Full time

    **OUR COMPANY** Parq Vancouver is Where Vancouver Plays. Featuring a beautiful casino, high-end salons, restaurants, entertainment, bars, patios, and hotels all under one roof, Parq is where Vancouverites and visitors alike come to have fun with friends and family in a vibrant and memorable environment unlike anything else in the city. We are proud to...


  • Vancouver, Canada Rosewood Hotel Georgia Full time

    The Assistant Front Office Manager/Night Manager is responsible for the management of all aspects of the Front Desk functions in accordance with hotel standards. Directs, implements, and maintains a service and management philosophy which serves as a guide to respective staff. **Responsibilities**: - Maintain complete knowledge of, and comply with, all...


  • Vancouver, Canada Sheraton Vancouver Wall Centre Full time

    **ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...


  • Vancouver, Canada Indigo Park Canada Inc Full time

    Indigo Park is looking for an analytical problem solver with strong organizational and professional customer service skills who communicates effectively for our Vacnouver office. As a detailed oriented and accuracy-driven Guest Services Representative, you will respond to customer inquiries ensuring customers receive timely resolution and accurate...


  • Vancouver, Canada Sheraton Vancouver Wall Centre Hotel Full time

    **ABOUT US** The Sheraton Vancouver Wall Centre and The Westin Wall Centre, Vancouver Airport are dedicated to providing guests with exceptional quality, service, and value. These guiding principles are evident with every check-in, bed made, or breakfast served. You can see this commitment to quality in the physical properties of the hotels themselves;...


  • Vancouver, Canada The Sylvia Hotel Full time

    The Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...

  • Relief Duty Manager

    Found in: beBee S CA - 2 weeks ago


    Vancouver, Canada Rosewood Hotel Group Part time

    OVERVIEW/BASIC FUNCTION: Responsible for the management of all aspects of the Hotel functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. RESPONSIBILITIES: · Maintain complete knowledge of and comply with all departmental policies, service procedures...


  • Vancouver, Canada Marriott International Full time

    **Additional Information** Bonus Eligible, Flexible Work Option, Full Benefits & Pension **Job Number** 24077928 **Job Category** Rooms & Guest Services Operations **Location** The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Relief Duty Manager

    Found in: beBee jobs CA - 2 weeks ago


    Vancouver, British Columbia, Canada Rosewood Hotel Group Full time

    OVERVIEW/BASIC FUNCTION:Responsible for the management of all aspects of the Hotel functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. RESPONSIBILITIES:· Maintain complete knowledge of and comply with all departmental policies, service procedures...


  • Vancouver, Canada Hampton Inn Downtown Vancouver Full time

    **About us** Hampton Inn and Suites Downtown Vancouver We are seeking a Part Time or Full Time Night Auditor to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. **Responsibilities**: - Register and assign rooms to guests - Confirm phone and online reservations - Respond to guest...


  • Vancouver, Canada EXchange Hotel Vancouver Full time

    The Front Office Supervisor is responsible for maintaining the standards of all guest services offered by the Hotel as well as taking actions on behalf of the Front Office Manager in his/her absence. The Front Office Supervisor contributes to the success of the Hotel by performing the following duties: - Checks in guest in an efficient and friendly manner,...

  • Overnight Guest Services Manager

    Found in: beBee jobs CA - 1 day ago


    Vancouver, British Columbia, Canada The Westin Bayshore, Vancouver Full time

    Additional Information Bonus Eligible, Flexible Work Option, Full Benefits & PensionJob Number Job Category Rooms & Guest Services OperationsLocation The Westin Bayshore Vancouver, 1601 Bayshore Drive, Vancouver, BC, Canada VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryServes as the property Manager on Duty...


  • Vancouver, Canada Blue Horizon Hotel Full time

    The Blue Horizon is located in the heart of Robson Street is seeking a **Night Auditor/Front Desk** to join our team. Currently the job will be Friday and Saturday Night Audit shifts with potential for other day, evening or morning shifts in the upcoming months. Our 215 guest rooms are all corner rooms due the cruciform shape of the hotel, many with...

  • Relief Pharmacist

    Found in: beBee jobs CA - 6 days ago


    Vancouver, British Columbia, Canada Walmart Canada Full time

    Position Summary...The Relief Pharmacist assists the Pharmacy Manager and the Staff Pharmacist in all aspects of Pharmacy Operations.What you'll do...Ensure excellent patient experience, locate merchandise on the sales floor.Establish and develop a strong working relationship with Professional Services District Managers and other stakeholders.Accept...