Studio Coordinator

4 months ago

Toronto, Canada Sous La Full time

You are on the front lines representing the Sous La brand and will set the tone for a client’s overall experience. This role requires a genuine passion for health, wellness, fitness and providing exceptional service to clients. You will need to have strong interpersonal skills and the ability to build rapport with a diverse clientele and work effectively with the Studio Director and Aesthetician Team Members to ensure smooth coordination of client hand-off. You will have a proactive attitude with a willingness to take on new responsibilities and be a team player at all times.

**Responsible For**

**1. Client Service**:

- Greet clients warmly as they enter the studio. Stay on top of the schedule and try to use their names to greet them and know in advance what treatment they are coming in for and which aesthetician they will be seeing.
- Assist clients with scheduling appointments, event registrations, and membership inquiries.
- Address client concerns or complaints promptly and professionally, seeking assistance from the Studio Director when needed.

**2. Admin Support**:

- Run POS to handle all credit card, debit card, Apple Pay and cash transactions and reconcile daily sales reports.
- Perform administrative tasks such as data entry, filing, and record-keeping.
- Maintain accurate client records and update information as necessary.
- Manage inventory of retail products, including restocking shelves and identifying low inventory.

**3. Appointment Management**:

- Schedule appointments for all treatments using Jane booking software.
- Coordinate with the aestheticians when needed and be strategic with the appointment schedules to ensure seamless operation of services with multiple practitioners to try and ensure no big gaps in the day.

**4. Studio Management**:

- Ensure the front steps, entry, reception area, main floor kitchen, powder room and other common areas are clean, organized, and well-maintained with support from Studio Cleaner.
- Assist with opening and closing procedures, including setting up equipment, turning on/off lights, and securing the studio.

**5. Sales and Promotion**:

- Become knowledgeable about the treatments and products we sell in order to effectively promote studio memberships, treatment packages, and retail products to clients to increase sales and client retention.
- Stay informed about industry trends, best practices, and new developments in the health, wellness, fitness and longevity industries.
- Assist in marketing efforts by distributing flyers, promoting events, and engaging with clients.

**6. Client Engagement**
- Develop and maintain positive relationships with clients by understanding their preferences, needs, and goals.
- Identify when clients need personalized recommendations and advice on treatments, products, packages, or memberships and identify the appropriate Aesthetician Team member to have these conversations.
- Foster a sense of community among clients and encourage participation in events, challenges, and community initiatives to promote a sense of belonging.

**7. Event Coordination**:

- Assist Studio Director in planning and coordinating special events, workshops, retreats hosted by the studio.
- Coordinate event logistics, including scheduling facilitators, booking vendors (catering, DJ, florals etc.) and promoting events to clients.
- Provide on-site support during events, ensuring a seamless experience for all guests.

**Requirements**:
1. Excellent client service and communication skills.

2. Friendly, professional demeanor with a positive attitude.

3. Ability to multitask and prioritize tasks effectively in a fast-paced environment.

4. Strong organizational and administrative skills.

5. Proficiency in computer software (e.g., scheduling software, Jane booking platform, Shopify and MS Office suite).

6. Previous experience in client service, reception, or administrative roles preferred.

7. Prior knowledge of wellness practices, medical services or spa services is advantageous but not required.

8. Flexibility to work evenings, weekends, and holidays as needed.

**Additional Notes**:

- Training will be provided on studio procedures, booking software, and product knowledge.
- This position may involve standing for extended periods and occasional lifting of light objects.

**Job Types**: Full-time, Part-time

Pay: $20.00-$25.00 per hour

Expected hours: 20 - 40 per week

Additional pay:

- Bonus pay
- Commission pay

**Benefits**:

- Flexible schedule
- Paid time off
- Store discount
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Weekends as needed

Ability to commute/relocate:

- TORONTO, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Administrative experience: 1 year (preferred)

Work Location: In person

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