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Network and Computer Support Technician

4 months ago

Ottawa, Canada Pinecrest Queensway Community Health Centre Full time

**Position Title**: Network and Computer Support Technician
**Status**: Regular Full-time
**Hours**: 35 hours/week (70 hours bi-weekly)
**Salary**: $31.201/hr - $36.706/hr

Who are we?
Pinecrest-Queensway Community Health Centre is an innovative community based, multi-service center. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who are most vulnerable and at risk. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process you require an accommodation due to a disability, please let us know the nature of the required accommodation.

**Job Summary**:
**Job Specific Responsibilities**:
Direct Client Service
- Assists staff in using the computer system by addressing computer and equipment problems as they arise via Help Desk, Logs, monitors, investigate and resolve issues.
- Communicates with technology team leaders for center’s system support
- Participates in formal user requirements processes and ensures that implemented solutions meet identified user requirements, excluding medical software.
- Communicates with Technology Team Leaders for Centre’s Systems support.
- Deploys and maintains computer workstations and related equipment as needed.
- Support implementation of workstation software updates and upgrades rollouts.
- Verifies user/workstation data backup and restore.
- Maintains end user CISCO phones’ list, messages, assigns extensions, and keeps list up to date.

Organizational Support
- Oversee Centre’s hardware network servers, software operating system, terminal services and program specific software, excluding medical software.

Risk Management
- Ensures server backups, scheduling and troubleshooting.
- Ensures adequate power supply and UPS support to servers.
- Manages SPAM, GFI (auto-rollout) and virus scanner software Centre-wide.
- Coordinates the Centre’s data archiving procedures.

Administration
- Upholds and maintains up-to-date hardware and software inventory and helps monitoring system component performance and usage.
- Helps to evaluate and maintain end-user software licensing requirements.
- Assists preparation of local guidelines, procedures, reports, and documents.
- Document and codify IT department procedures

Planning
- Participates in development and implementation of system-wide solutions to technical issues, which could include updated/new training and software requirements.
- Co-ordinates implementation of system changes & enhancements, and networking issues including new training and software improvements, in consultation with technical support resources, the IT Manager.
- Provides leadership in the development of plans to ensure systems meet Centre’s future needs.

Teamwork and Collaboration
- Participates on committees, action teams and working groups as required.
- Participates in rotation as needed to provide extended hours technical support to staff.

Common Responsibilities
- Conducting research to diagnose IT problems and create sustainable solutions.
- Working in a manner that preserves confidentiality and seeks to minimize risk as per Privacy and Confidentiality Policies and Procedures.
- Working in a manner that incorporates health promotion and recognizes the determinants of health.
- Incorporating and strengthening collaborative and interdisciplinary teamwork.
- Respecting and valuing the diversity of communities and individuals.
- Contributing to the Centre’s activities to collect, analyse and report on data and relevant information, and participate in research.
- Maintaining competence, and where applicable, a professional licence to practice.
- Supporting the Centre’s student and volunteer placement programs.
- Promoting awareness of and participation in Centre activities.
- Contributing to the Centre’s work by participating in meetings and committees.
- Working during both regular and extended hours of operation in locations identified by the Centre.
- Contributing to the Centre’s practices of hiring, orienting and training of staff.
- Contributing to the Centre’s efforts to secure and maximize resources for current and new programs, services and activities.
- Participating in the Centre’s efforts to enhance its capacity through staff development.
- Working in a manner that supports the Centre’s Occupational Health and Safety policies and procedures.

**Qualifications**:

- Secondary school diploma and medical secretarial training.
- Proficiency in typing and word processing, experience with data entry also desirable.
- Experience dealing with the public in a mature manner.
- Certification in CISCO (CCNA) is considered an asset.
- Microsoft Exchange certification is considered an asset.
- Experience working with diverse populations.
- Fluency in English essential, French an asset and other languages desirable.
- Ability t