IT Support Specialist

4 weeks ago

Vancouver, Canada Doctors of BC Full time

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today

**THE JOB**:IT Support Specialist (12 Month Contract)**

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $55,490 -$ 69,363

The IT Support Specialist will answer queries on basic technical issues, offer advice, and ensure end user problems are responded to quickly and effectively, reviewing more complex problems with the team to ensure appropriate measures are taken. They will also be tasked with hardware and software setup, installation and maintenance. This position must exemplify good customer service, effective technical support, and be willing to go the extra mile to provide an optimal experience for internal and external users.

**WHAT SUCCESS LOOKS LIKE**

**Accountability (I)**:

- Promotes integrity in others by maintaining consistent values and performance standards in an open and forthright manner.
- Sets objectives that meet organizational needs and makes tough decisions objectively and without delay.
- Provides recommendations to individuals and teams on ways to improve performance and meet defined objectives.
- Monitors and provides feedback on individual and team performance against defined standards.

**Problem Solving (I)**:

- Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems.
- Determines the potential causes of the problem and devises testing methodologies for validation.
- Shows empathy and objectivity toward individuals involved in the issue.
- Analyzes multiple alternatives, risks, and benefits for a range of potential solutions.
- Recommends resource requirements and collaborates with impacted stakeholders.

**Thoroughness (I)**:

- Demonstrates operational agility and renegotiates priorities as necessary.
- Uses organizational systems that result in multiple critical activities to be identified and completed on time.
- Puts systems in place and uses them to monitor and detect errors and problems.
- Tests and inspects outputs and applies quality checks prior to work submission.

**Information Systems Knowledge (B)**:

- Possesses a basic understanding of the strategy, structures, processes, and procedures of the enterprise in its relationship with the business and its activities.
- Troubleshoots in response to requests for technical support, identifies problems and needs and escalates problems to appropriate technical experts.

**Information Strategic Technology Planning (B)**:

- Investigates technology practices, priorities, and direction.
- Uses the strategic technology plan to set objectives and action plans for a specific work area.

**Doctors of BC Team Member**:
Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

**WHAT YOU BRING**
- Up to two years of related experience; OR an equivalent combination of education and experience.
- Technical knowledge of current Windows operating systems, along with experience using MS Active Directory and Office 365.
- Experience of supporting Apple macOS a bonus
- Knowledge and experience of IT team functions and (ITIL) processes is a requirement
- Excellent customer service, interpersonal, oral communication and relationship management skills.
- Strong writing skills and proven ability to develop clear, concise and comprehensive written communication.
- Excellent judgment in setting priorities, identifying issues and determining action required when working under pressure and deadlines.
- Adept at balancing major concurrent tasks and projects and working with both internal staff and stakeholders in a coordinated manner.
- Proven ability to respond to a wide variety of issues and deal with unclear situations and conflicting demands, and to seek leadership direction and support with priority setting when needed.
- Demonstrated ability to work independently and as a member of the team.
- Excellent computer skills and experience using ITSM tools.
- Excellent knowledge of IT hardware and peripherals.
- Experience in IT asset management, and its processes.
- Knowledge of the BC health care system and health service delivery an asset.

**_ _**_Doctors of BC thanks all applicants; however, only those selected for an interview will be notified._**
- Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and

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