Service Manager

1 day ago

Etobicoke, Canada Jaguar Land Rover Metro West Full time

**Are you a highly driven, results orientated leader who is ready to take the first step towards an exciting career in a company committed to your success? Marino’s Automotive Group is looking for a Sales Manager at Volvo Metro West in Etobicoke**

The Service Manager will bring strong belief in exceptional customer service. This position reports to the Fixed Operations Manager and is responsible for working attentively in overseeing and managing the service process and experience in its entirety. The Service Manager is devoted to ensuring safety and customer satisfaction as well as overall department success. A key objective of the Service Manager is to create brand loyalty. The Service Manager is focused on upholding and promoting Marino’s Auto Group values and brand standards to create an unparalleled customer experience in the service department. As a team player, the Service Manager strives to develop collaborative relationships throughout the dealership.

**Job Duties**:

- Oversee all aspects of the dealership service department, including operational performance, operational & maintenance costs, safety of operation, plus compliance with applicable laws and regulations.
- Directs procurement of all types of company-owned-and-operated automotive equipment, materials, supplies, and also parts required to maintain automotive equipment, garages, and storage facilities.
- Advise employees on process when problem solving and diagnosing vehicle problems.
- Oversee hiring, training, supervising, and coaching of service department employees.
- Review and analyze actions regularly to determine how to better utilize time and plan more effectively.
- Set schedules and assign tasks to service department employees.

***:

- College Diploma or Trade School Certificate in Automotive Studies, or equivalent.
- Minimum two (2) years experience as a Service Manager.
- Possess a general understanding of technical/mechanical repairs.
- Minimum five (5) years of dealership experience with strong product knowledge.
- Excellent interpersonal skills with an upbeat and engaging attitude.
- Excellent verbal and written communications skills.
- Excellent time management skills.
- Ability to work in a team environment to achieve common goals.
- Organized and an attention to detail with the ability to document customer needs.
- Experience managing people with a strong desire to coach employees to improve.

**_
Why Work for Marino’s Automotive Group: _**
- A competitive benefits and compensation plan. _
- A leadership team that believes personal growth, mentorship, ongoing training and support. _
- As a family owned and operated organization servicing the GTA for 50 years, we have a family-like culture, where camaraderie and a sense of belonging make our workplace feel like a second home. _
- A culture of inclusivity where every individual's unique perspective is valued and respected. _
- We embrace a customer-centric culture, where every decision and action is guided by our commitment to providing exceptional service. _
- Marino’s Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace. _
- We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions._

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