Product Support Specialist

2 weeks ago


Toronto, Canada PAR Full time

Hi there We're PAR and our purpose is:
**To deliver solutions that connect people to the restaurants, meals and moments they love.**

We take that responsibility very seriously. As a leading provider of technology to the top restaurant brands in the world we're calling all rebels, instigators, idealists and builders to join our constantly growing team

PAR invented the first standalone point of sale terminal over 40 years ago, yet we operate much like a start-up at the forefront of restaurant technology. Today, our solutions span Customer loyalty, engagement, restaurant management, payment services, drive-thru, and full POS integrations. These solutions are used to serve tens of millions of guests every day in over 120 countries.

Our mission is to build the number one restaurant technology company in the world and we're off to great start.

We believe that our ambition is only limited by our ability to attract and retain great people; people who are up for the challenge to change the game with us If it sounds like you belong here, we should meet

**Title**

Product Support Specialist (also known as Technical Support Representative)

**Location**

Toronto, Canada (Hybrid 1-2x per month)

**Reporting to**

Sr. Manager of Technical Support

**What You'll Do**
- Understand customer business needs and goals for their marketing campaigns and segments built on the platform
- Where required, adopt flexible work time schedules, this role is 8:00a-5:00p CT or similar with some occasional on-call or overtime as needed. Hourly pay, non-exempt.

**What You'll Need**
- Inclusive of 5 years of experience in two or more core areas: SMTP, DNS, HTML/CSS, Network troubleshooting, API Log reading, Mobile App troubleshooting, POS system implementation and troubleshooting
- Experience in marketing technology, loyalty program, or digital marketing campaign experience a plus
- Curious, investigative nature - skilled at probing and asking questions to get to the core of customer issues
- Strong time management skills and the ability to respond well to time pressures and deadlines
- Ability to prioritize and triage competing priorities and maintain focus on successful resolution of client issues and tasks
- Customer empathy and strong desire to resolve issues while maintaining customer happiness
- Impeccable attention to detail
- Creative, resourceful problem-solver
- Embraces a strong sense of accountability and ownership
- Bachelor's Degree with a technical background

The hourly rate range for this position is $28-36/ hr CAD commensurate with work location, experience, skills, certifications, education, and prior accomplishments.

The position may be eligible for additional compensation, including a bonus, commission and/or equity, as applicable.



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