Customer Service Assistants

1 month ago


Port Hope, Canada Municipality of Port Hope Full time

**Finance Department**:
The position includes: Processing revenues received through the Finance Department via in person, mail, online banking, electronic funds transfer and processing miscellaneous invoices.

It will be for approximately twelve (12) months, with an expected start in July.

**Protective Services Department**:
The position includes: Work within the FirePro system which includes sensitive and confidential information pertaining to service calls.

It will be for approximately eighteen (18) months, with an expected start in September.

**Benefits and Perks**
- Optional OMERS Pension Plan from the date of hire
- Professional Development and Skill Based Training Opportunities
- Work-life Balance Initiatives
- Wellness, Social and Staff Ambassador Committees
- Employee and Family Assistance Plan
- Perks and Savings Partnerships

**Compensation**

$23.59 - $27.78 per hour

**Key Qualifications**
- High school Diploma plus additional program related courses in business, office administration or related field.
- Two (2) to three (3) years of experience in reception, customer service and/or administrative support.
- **Finance**:Experience in accounting, finance or related field would be an asset.
- **Protective Services**: Experience with FirePro or related software would be an asset.
- Valid and satisfactory Criminal Record and Judicial Matters Check.

**Key Responsibilities**
- Assist the customers with various service requests, including but not limited to the completion of the information on documents, receiving payment of fees and managing related records and statistics.
- Contribute to the ongoing development of staff and customer reference documents as they pertain to customer service and other aspects of their role, which may include website and social media updates.
- Collect, sort, date stamp and distribute mail to departments; prepare and send courier packages, receive and distribute deliveries.
- Ensure all payment transactions are recorded, and subsequently count and balance the financial deposit as required, prepare supporting documentation and secure the deposit until it is transferred to the Finance Department.
- Perform a variety of administrative and clerical support tasks such as filing, photocopying; scanning, faxing; scheduling of meetings/rooms; typing labels, letters, envelopes; drafting, transcribing, formatting and distributing correspondence, minutes, reports; record, track and tabulate statistics, ordering supplies and products for the department.

**Submit an Application**

**Recruitment Process**

Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act and is used to determine eligibility for potential employment. The Municipality of Port Hope is an equal opportunity Employer. Work accommodations are available, upon request, in the recruitment process for applicants with disabilities.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $23.59-$27.78 per hour

**Benefits**:

- Employee assistance program
- On-site parking
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person

Application deadline: 2023-06-11



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