Front Desk Agent

3 weeks ago


Scarborough, Canada Super 8 by Wyndham Toronto East Full time

Front office receptionist is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Education & Experience
- High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
- Guest Service Experience preferred.
- Computer knowledge/skills required.

Physical Requirements
- Flexible and long hours sometimes required.
- Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Late/Overnight shift.

General Requirements
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.

Fundamental Requirements
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
- Must be willing to cross train in other accounting or hotel-related areas.
- Must be able to prioritize job functions in order to meet deadlines.
- Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
- Audit and reconcile financial and statistical reports.
- Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
- Prepare and distribute month-end reports.
- Audit and reconcile all Front Desk and Food & Beverage Cashier’s work.
- Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
- Prioritize job functions in order to meet deadlines.
- Ensure accuracy of all numbers reported including statistics.
- Input and update financial information into corporate communications network.
- Perform daily, weekly, monthly and annual data processing system functions as required.
- Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
- Ensure overall guest satisfaction.
- Respond to governmental inquiries upon receipt.
- Handle guest requests.
- Synaxis experience is an asset.

**Job Types**: Full-time, Permanent

**Salary**: $15.00 per hour

Schedule:

- 8 hour shift
- Day shift
- Every Weekend
- Holidays
- Monday to Friday
- Weekend availability

**Experience**:

- Front desk: 1 year (preferred)


  • Front Desk Agent

    2 weeks ago


    Scarborough, Canada Toronto Top Team Martial Arts & Fitness Full time

    **Position**: Front Desk Staff **Location**: Toronto Top Team Martial Arts and Fitness **Type**: Part-time **About Us**: Toronto Top Team Martial Arts and Fitness is a premier martial arts academy dedicated to fostering skills and personal growth in a supportive environment. We are currently seeking a dynamic and friendly Front Desk Staff member to join our...


  • Scarborough, Canada HH HOMES REALTY BROKERAGE Full time

    **WE ARE HOLDING WALK-IN INTERVIEWS AT THE HH HOMES OFFICE ON SUNDAY MAY 14th, FROM 12PM-3PM** PHARMACY AND SHEPPARD INTERSECTION- CORNER OFFICE 3119 SHEPPARD AVENUE- UNIT 101 As a Front Desk Receptionist at HH Homes Realty, you will be the first face many of our clients meet. You are required to manage all administration work, social media marketing, and...


  • Scarborough, Canada Ever Beauty Aesthetic Clinic Full time

    **Job Overview** **Responsibilities** - Answer phone calls promptly and professionally, directing inquiries to the appropriate personnel. - Manage the clinic's social media (e.g. marketing and posting before and after pictures of procedures) - Manage appointment scheduling and confirmations for clients. - Perform data entry tasks accurately, ensuring all...


  • Scarborough, Canada HH HOMES REALTY BROKERAGE Full time

    **WE ARE HOLDING WALK-IN INTERVIEWS AT THE HH HOMES OFFICE ON THURSDAY JULY 13TH FROM 4-6PM- LATECOMERS WILL NOT BE INTERVIEWED.** PHARMACY AND SHEPPARD INTERSECTION- CORNER OFFICE 3119 SHEPPARD AVENUE- UNIT 101 As a Front Desk Receptionist at HH Homes Realty, you will be the first face many of our clients meet. You are required to manage all...


  • Scarborough, Canada BD Graphics & Printing Full time

    Founded over thirty years ago, BD Graphics & Printing is a family-owned trade printer known for its superior expertise and know-how in the North American printing industry. We offer efficient and top-quality print projects for all budgets and business types. We currently have an exciting opportunity for a **Front Desk Receptionist. **This role is based at...

  • Front Desk Clerk

    4 days ago


    Scarborough, Canada Busy Health Centre Full time

    Seeking front desk/receptionists for Scaroborugh Rehabilitation/Therapy clinic - Speak English and Chinese. - good at computers - good communication skills **Job Types**: Full-time, Part-time, Permanent **Salary**: From $15.50 per hour Schedule: - Day shift - Evening shift Work Location: In person


  • Scarborough, Canada Oxford College of Arts, Business and Technology Full time

    **Job Duties** - Type forms, letters, reports, and memos as necessary. - Accept all letters and packages, and distribute them to their appropriate departments. - Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper. - Organize, maintain, and coordinate office records and files in their proper...

  • Front Desk Clerk

    5 days ago


    Scarborough, Canada Busy Health Centre Full time

    Seeking front desk/receptionists for Scaroborugh Rehabilitation/Therapy clinic - Speak English and Chinese. - good at computers - good communication skills **Job Types**: Full-time, Part-time, Permanent **Salary**: From $15.50 per hour Schedule: - Day shift - Evening shift Work Location: One location


  • Scarborough, Canada Resistance Fitness Full time

    **Responsibilities**: - Answer phone calls in a professional manner. - Answer inquiries from clients and other interested parties. - Meet or exceed basic workplace safety standards. - Be courteous and professional when dealing with callers and visitors. - Handle customer service issues. - Answer questions about the company's policies and procedures. Pay:...


  • Scarborough, Canada Resistance Fitness Full time

    **Responsibilities**: - Answer phone calls in a professional manner. - Answer inquiries from clients and other interested parties. - Meet or exceed basic workplace safety standards. - Be courteous and professional when dealing with callers and visitors. - Handle customer service issues. - Answer questions about the company's policies and...


  • Scarborough, Canada BD Graphics & Printing Full time

    **Founded over thirty years ago, BD Graphics & Printing is a family owned trade printer known for its superior expertise and know-how in the North American printing industry.** We offer efficient and top-quality print projects for all budgets and business types. We currently have an exciting opportunity for a **Full-time Front Desk Receptionist!** This...


  • Scarborough, Canada Medcentre Health Full time

    **Overview**: We are seeking two dedicated Medical Office Assistant / Front Desk Receptionist to join our Professional team. **Educational Requirement**: - High School Diploma (OSSD) **or **Any College Diploma **Other Requirements**: - Experience with front desk operations (in a Medical Centre, Hotel, Travels or Airlines) is preferred.**: - **Phone...


  • Scarborough, Canada Mr. Bin Trucking Inc Full time

    Mr Bin Trucking Inc is dedicated to providing exceptional services to our customers. We are currently seeking a highly motivated and customer-focused individual to join our team as a Front Desk Customer Service Representative. **Responsibilities**: - Greet and welcome guests in a professional and friendly manner. - Handle customer inquiries and provide...


  • Scarborough, Canada Mr. Bin Trucking Inc Full time

    Mr Bin Trucking Inc is dedicated to providing exceptional services to our customers. We are currently seeking a highly motivated and customer-focused individual to join our team as a Front Desk Customer Service Representative. **Responsibilities**: - Greet and welcome guests in a professional and friendly manner. - Handle customer inquiries and provide...


  • Scarborough, Canada Lastman Bad Boy Full time

    One of Ontario's finest and most highly successful retail chains crossing Ontario, Lastman’s Bad Boy is the one stop shop for all your household needs: furniture, mattresses, appliances, and electronics. We are famous for our Solid Gold promise: lowest prices, best service, integrity, and commitment. At Bad Boy, everyone counts, and we are as dedicated to...


  • Scarborough, Canada BD Graphics & Printing Full time

    **Founded over thirty years ago, BD Graphics & Printing is a family owned trade printer known for its superior expertise and know-how in the North American printing industry.** We offer efficient and top-quality print projects for all budgets and business types. We currently have an exciting opportunity as a **Full-time Customer Service...


  • Scarborough, Canada Scarborough Fades Full time

    **Job Title: Part-Time Receptionist** **Location: Scarborough Fades, Scarborough** **About Us**: Scarborough Fades is a vibrant and growing barbershop in the heart of Scarborough. We pride ourselves on delivering exceptional grooming services and creating a welcoming atmosphere for our clients. We are currently seeking a friendly and organized Part-Time...


  • Scarborough, Canada AC Properties and Home Maintenance Full time

    **Job Listing**:Receptionist **Company**:AC Properties and Home Maintenance Are you a highly organized, customer-focused individual with exceptional communication skills? AC Properties and Home Maintenance, a property management company, is seeking a dedicated Receptionist to join our team in Scarborough, ON (M1M 1R4). **Job Title**:...


  • Scarborough, Canada Mr. Bin Inc. Full time

    As a Front Desk Administrator/Receptionist, you are responsible for handle daily sales of your assigned station, daily close, and correct balance. Handle general administrative tasks, and monitoring inventory levels. **Responsibilities**: - Greet customers and help them find products that adequately meet their needs - Explain product features and...


  • Scarborough, Canada Mr. Bin Inc. Full time

    As a Front Desk Administrator/Receptionist, you are responsible for handle daily sales of your assigned station, daily close, and correct balance. Handle general administrative tasks, and monitoring inventory levels. **Responsibilities**: - Greet customers and help them find products that adequately meet their needs - Explain product features and...