Assistant Front Office Manager

3 days ago

Toronto, Canada Marriott International, Inc Full time

**Job Number** 23059710

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Gateway Hotel in Toronto International Airport, Terminal 3, Toronto AMF, P.O. Box 3000, Toronto, Ontario, Canada

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Ensures employee recognition is taking place on all shifts.
- Establishes and maintains open, collaborative relationships with employees.

**Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Strives to improve service performance.
- Collaborates with the Front Office Manager on ways to continually improve departmental service.
- Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Serves as a role model to demonstrate appropriate behaviors.
- Sets a positive example for guest relations.
- Displays outstanding hospitality skills.
- Empowers employees to provide excellent customer service.
- Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Provides feedback to employees based on observation of service behaviors.
- Handles guest problems and complaints effectively.
- Interacts with guests to obtain feedback on product quality and service levels.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures compliance with all Front Office policies, standards and procedures.
- Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Functions in place of the Front Office Manager in his/her absence.
- Communicates critical information from pre
- and post-convention meetings to the Front Office staff.
- Participates in department meetings.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportu

  • Assistant Front Office Manager

    7 months ago

    Toronto, Canada Chelsea Hotel, Toronto Full time

    The Assistant Front Office Manager provides leadership and direction for Front Desk Colleagues, ensuring that the service standards and policies of Chelsea Hotel are met. Reporting to the Front Office Manager, the Asst. Front Office Manager promotes a positive morale among the Front Des Team. The Asst. Front Office Manager is also responsible for the day to...

  • Assistant Front Office Manager

    6 months ago

    Toronto, Canada Sonesta Full time

    **Job Description Summary** The Assistant Front Office Manager sets the tone for Sonesta’s mission by always going above and beyond for our guests and coworkers. The Assistant Front Office Manager is responsible for assisting in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services,...

  • Assistant Front Office Manager

    2 days ago

    Toronto, Canada Marriott International, Inc Full time

    **Additional Information** Assistant Manager - Front Office **Job Number** 23040666 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Centre Toronto Hotel, 123 Queen Street West, Toronto, Ontario, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the...

  • Assistant Front Office Manager

    3 days ago

    Toronto, Canada Marriott International Full time

    **Job Number** 22210232 **Job Category** Rooms & Guest Services Operations **Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising...

  • Assistant Front Office Manager

    4 days ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 22210232 **Job Category** Rooms & Guest Services Operations **Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions and supervising staff on a...

  • Assistant Front Office Manager

    4 days ago

    Toronto, Canada DoubleTree by Hilton Toronto Downtown Full time

    Position Description - Are you looking for an exciting career change at a bustling Downtown property? Join the dynamic Management team at the DoubleTree by Hilton Toronto Downtown in the exciting role of Assistant Front Office Manager._ - Located in the heart of Downtown Toronto, The DoubleTree by Hilton Toronto Downtown boasts of 490 guest rooms and 13,500...

  • Assistant Front Office Manager

    4 days ago

    Toronto, Canada DoubleTree by Hilton Toronto Downtown Full time

    Position Description - Are you looking for an exciting career change at a bustling Downtown property? Join the dynamic Management team at the DoubleTree by Hilton Toronto Downtown in the exciting role of Assistant Front Office Manager, who has a passion for guests services and leading a big team of professionals._ - Located in the heart of Downtown Toronto,...

  • Front Office Manager

    6 days ago

    Toronto, Canada Chelsea Hotel Full time

    Job Summary **MyGuest** *** - Ensure the prompt follow-up and any resolution of any guest concern. Monitor guest satisfaction scores by reviewing comment card results. Ensure VIP protocols are followed. Respond to any emergency calls as needed, including fire/medical emergencies. Ensure updated policies are in effect to meet the needs of guests with...

  • Assistant Front Office Manager

    7 months ago

    Toronto, Canada Chelsea Hotel Full time

    Job Summary Provides leadership and direction for Front Desk/1865 Colleagues, ensuring that the service standards and policies of Chelsea Hotel are met. Reporting to the Front Office Manager, the Asst. Front Office Manager promotes a positive morale among the Front Desk /1865 Team. The Asst. Front Office Manager is also responsible for the day to day...

  • Assistant Front Office Manager

    7 months ago

    Toronto, Canada Hyatt Regency Toronto Full time

    Summary - At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting...

  • Assistant Front Office Manager

    7 months ago

    Toronto, Canada Delta Hotels by Marriott Toronto Airport Full time

    **Job description** The Delta Hotels by Marriott Toronto Airport & Conference Centre, 433 premium guestroom hotel with its 60,000 sq. ft. of meeting space, a full service Starbucks and four additional dining venues is located near Toronto's Pearson International Airport, featuring a new streamlined design to allow guests the essentials needed for both...

  • Front Office Manager

    7 months ago

    Toronto, Canada Crowne Plaza Toronto Airport Full time

    The Front Office Manager is accountable for the effortless and seamless movement of guests in and out of the hotel and providing exceptional levels of guest service throughout the guests’ stay. Act as Manager on Duty on occasion and respond to emergency codes. **DUTIES** - Ensure all guests are being treated in an efficient and courteous manner and that...

  • Front Office Manager

    7 months ago

    Toronto, Canada Marriott International, Inc Full time

    **Job Number** 24085775 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Toronto, 75 Lower Simcoe Street, Toronto, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of...

  • Front Office Manager

    6 days ago

    Toronto, Canada Hyatt Regency Toronto Full time

    Summary - At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.- The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department...

  • Front Office Manager

    3 days ago

    Toronto, Canada Hyatt Regency Toronto Full time

    Summary - At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.- The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department...

  • Assistant Front Office Coordinator

    7 months ago

    Toronto, Canada LHM DENTAL LAB Full time

    Position Description - 2-3 years Customer service/ office coordinator experience - 2-3 Dental assistant/ Dental office/ Dental Laboratory experience preferable - Excellent interpersonal and communication skills a must - Proficiency in English language - Ability to work independently and on a team - Experience with Internet, Word processing,...

  • Front Office Manager

    4 months ago

    Toronto, Canada The Yorkville Royal Sonesta Hotel Full time

    Manage all aspects of the front office areas which may include, but is not limited to guest registration, bell services, business center, telephone services, and concierge services to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. **Responsibilities**: - Manage day-to-day operations and...

  • Front Office Duty Manager

    7 months ago

    Toronto, Canada DoubleTree by Hilton Toronto Downtown Full time

    Scope We are committed to delivering an unsurpassed level of customer service to every guest, every time. Each of us will strive to be an Ambassador of the DoubleTree Hotel. We will take advantage of every opportunity to anticipate our guests’ needs, ensuring a proactive approach to the provision of excellent service. Major areas of responsibility...

  • Front Office Manager

    7 months ago

    Toronto, Canada The Revery, Curio by Hilton Full time

    -Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...

  • Front Office Manager

    7 months ago

    Toronto, Canada Revery Toronto Downtown, Curio Collection by Hilton Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a...