Account Coordinator

3 days ago

London, Canada Arcane Digital Marketing Full time

Account Coordinator - Remote

We’re looking for an Account Coordinator to bring new ideas and a unique perspective to an exciting portfolio of clients. Are you obsessed with the details and proactively bringing strategic opportunities to the teams you work with? Looking for an opportunity to bring a creative flair to your clients? Let’s talk

An Account Coordinator is primarily responsible for assisting the Accounts team with administrative support and project management on a portfolio of clients, coordinating digital marketing campaign efforts. Acting as a point of contact for clients, you’ll work to understand the goals and KPIs of each marketing effort and coordinate the internal resources needed to drive results in our campaigns. An Account Coordinator at Arcane also assists in the tactical execution of campaigns and projects and supports overall client strategy.

Full-time remote is available nationally (within Canada only, must be willing to flexibly work Eastern-Standard Time Zone hours).

Duties & Responsibilities

Account Coordination & Client Management
- Understands our clients’ key contacts, organization structures, processes, and business plans and how they integrate with and impact our client’s marketing strategies.
- Creation and management of client documentation including project jobs, client briefs, workback schedules, and billing documents such as project quotes and invoices Statements of Work (SOWs).
- Ensures that projects are delivered to clients on time and on budget.
- Nurtures client relationships, anticipates client needs, and identifies solutions and opportunities to educate, grow and add value to client accounts.
- Assists in managing the profitability of your team’s portfolio, budgets, project scope, and timelines to ensure timely and profitable delivery of services and client satisfaction.
- Constant coordination with internal and external stakeholders to execute deliverables, including task management and follow-up and monitoring resourcing capacity of team members.
- Partners with the Account Manager and General Manager on their accounts and projects to define strategy, using various marketing approaches to drive and increase ROI for clients.
- Partners with the finance team to ensure the accuracy of client billing.

Client Projects & Digital Marketing
- Participates in brainstorms, contributes big ideas, and collaborates with internal team members, using campaign data to drive these conversations
- Accountable for staying up-to-date on the latest digital marketing trends.
- Understands the digital and traditional marketing landscape and helps the team to align strategies and tactics with client objectives.

Our Ideal Qualifications & Skills
- Exceptional communication skills - you understand how to be clear and concise, while also persuasive.
- Impeccable attention to detail - nothing gets past you and your QA skills are top-notch.
- Demonstrated passion for technology and marketing, and how they drive revenue, client satisfaction, and efficiency.
- Ability to build strong relationships with internal teams and clients.
- Flexibility to accommodate change and thrive amid ambiguity.
- An innovative, creative thinker with strategic thinking capabilities.
- Strong business acumen skills.
- Industry training or certifications an asset (ie. Google certifications, Facebook Blueprint, etc.)
- 1-2 years of experience in a client-facing or digital marketing role.
- Undergraduate University Degree or College Diploma in a related field.
- Experience at an agency is an asset.

**Check Out Some of Our Work Perks**:

- 4.5 day work week (who doesn’t love a half-day Friday?)
- Competitive vacation time with an additional 10 personal days (for sickness, moving, mental health day, etc.).
- Birthday day off & day of observance day off, plus a special Arcane Day.
- Professional Development Opportunities.
- Performance-based Variable Compensation in addition to salary.
- A benefits package that is inclusive of a wellness spending account.

About Arcane

Evolve or perish, there is no other option. Arcane is the original digital-first agency. Our clients sell more.

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