Benefits Supervisor
4 weeks ago
ABOUT ELLEMENT
Ellement Consulting Group Limited Partnership (Ellement) is a privately-owned actuarial consulting firm that has been providing actuarial, administration, software programming, and consulting solutions for pension, benefits, and investment programs for individuals, corporations, unions, associations, and governments for programs based in Canada since 1996. Our mission is to design, implement, and manage employee benefit programs for individuals and institutions to provide economic security at a reasonable and affordable cost.
We currently have a great opportunity for a Benefits Supervisor to join our team in our Ottawa office.
As a Benefit Supervisor, you will be part of an administration team that provides high-quality administration services to multiple clients and demonstrates outstanding and timely customer service. You must be professional, highly organized, have excellent communication skills, all while maintaining strong client relationships. If you are a positive and results-driven individual who excels at providing superior client service and support we invite you to join our team.
KEY ACCOUNTABILITIES AND RESPONSIBILITIES
Benefits Supervision - 70%
- Oversee and assist in the resolution of escalated client requests, concerns and service issues.
- Oversee the staff, provide day-to-day supervision, guidance and direction, including training, scheduling and workload management
- Supervise administrative staff and delegating tasks to ensure smooth workflow.
- Provide training and guidance to administrative staff to enhance their skills and productivity.
- Conduct performance evaluations and provide feedback to administrative staff.
- Foster a positive work environment and resolve staff conflicts or issues as they arise.
- Manage client relationships and ensure high levels of customer satisfaction.
- Act as a point of contact for client inquiries, concerns, and feedback.
- Collaborate with other locations to address client needs and requirements.
- Maintain confidentiality and professionalism in all client interactions.
Office Administrator - 30%
- Oversee daily office operations and ensure efficient functioning of all administrative processes.
- Support the recruitment functions for vacancies in the Ottawa office, including participation in interviews, final selection and onboarding of new employees.
- Manage office supplies, equipment, and facilities to maintain a productive work environment.
- Develop and implement office policies and procedures to enhance efficiency and compliance.
- Liaise with external vendors, clients, and stakeholders as necessary.
- Maintain health and safety protocols within the office environment.
- Provide administrative support to senior management as needed.
- Contribute to the team effort and success of the business by completing other tasks or projects as assigned
REQUIRED SKILLS & EXPERIENCE
- Understanding of applicable government regulations, extensive knowledge of employee benefits plans.
- Working knowledge of health and benefit plan databases.
- Strong attention to detail and commitment to accuracy in work.
- Excellent customer service skills, proactively providing comprehensive service and information.
- Good organizational skills and ability to prioritize tasks, meeting service standards and response times.
- Well-developed analytical, decision-making, and problem-solving abilities.
- Excellent written and interpersonal communication skills.
- Proficiency in Microsoft Office and standard office administration procedures.
- Maintain professionalism and tact in a dynamic team environment.
- Bilingualism (English and French) is an asset.
- Successful completion of a Background Check.
At Ellement, we believe in investing in our business and operating it as effectively as we can. One of the best ways we know is by hiring great people. We also know that by investing in our employees and encouraging ongoing education, upgrading, and training, we’re building an environment where staff feel supported, involved, and engaged. We offer a challenging, team-oriented work environment, competitive compensation, and benefits package, and ongoing support for your professional and personal growth.
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