Customer Service Representative

1 week ago

North York, Canada Wawanesa Insurance Full time

**Date**:Feb 2, 2024

**Location**: Hybrid - North York-Toronto, O, CA

**Company**:Wawanesa Insurance

**Job ID**:7579

**Working Business Language**: English

$52,000 - $55,000

**At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Greater Toronto Area, North York, ON;**

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

**Job Overview**:
As a Claims Service Ambassador (Customer Service Representative), you would contribute to Wawanesa’s goal of delivering an exceptional and consistent claims experience through responding to inbound and outbound inquiry calls as well as first notice of loss auto and property claims

**Responsibilities**:

- Provide direction and support to our members and stakeholders throughout the claims process, by providing exceptional service delivered with empathy.
- Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
- Within a limited scope, adjust claim in a proactive manner.
- Within a limited scope, interpret policy wordings, determine policy coverage, and communicate coverage\decisions to members.
- Evaluate relevant information from sources such as appraisers, third party adjusters, contractors, and repair facilities to quantify losses.
- Within a limited scope, evaluate losses to determine liability.
- Coordinate services with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization.
- Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
- Perform other duties as assigned.

**Qualifications**:

- Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
- 1 year of Customer Service experience preferred.
- Post-secondary degree is preferred.
- Good investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
- Excellent communication skills; listening, written, and spoken.
- Good time management and organizational skills with the ability to prioritize in a fast paced, changing environment.

LI-Hybrid

**Wawanesa is proud to be one of **Manitoba's Top Employers** for 2023 recognizing that we are an exceptional place to work**

Wawanesa provides its employees with a **respectful**, **challenging **and **rewarding **environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with **highly competitive compensation packages **(salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a **stable environment **for its employees in today’s challenging markets.

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