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Guest Services Interpreter

3 months ago

Winnipeg, Canada Manitoba Children's Museum Full time

**Organization Summary**

The Children’s Museum exists to spark kids’ creative learning. As a non-profit charitable organization, we believe in the potential of all children and provide an interactive learning environment that nurtures the power of imagination and spirit of self-discovery.

**Position Summary**

The Bilingual Guest Services Interpreter is responsible for providing exemplary customer service to all museum visitors and guests in both official languages. They will focus on museum security, maintenance, cleaning, rental programs, admissions, and gift shop. They will provide support to other guest services staff as well as leadership to a team of volunteers. The Guest Services Interpreter will also work in cooperation with other museum staff to ensure that all museum guests and visitors have a positive experience.

**Department**: Visitor Experience

**Reports To**: Museum Services Manager

**Hours**: 7 - 35 hours weekly (day, evening, and weekend availability required)

**Wage**: $16.05 - $17.05 per hour

**Responsibilities**
- Ensuring the safety and security of all museum guests, visitors, staff, and volunteers, and museum components and property
- Maintaining operational standards in the museum and galleries
- Providing customer service and assistance to all guests and visitors
- Implementing all procedures in regard to the museum’s rental programs and ensuring that all renters are welcomed and accommodated as well as possible throughout their experience
- Providing supervision and leadership to museum staff and volunteers
- Other duties as assigned

**Education**
- Completion of High School

**Experience**
- Experience in a customer service role
- Experience working with children and families

**Skills Required**:

- Ability to work in both official languages
- Ability to effectively communicate in an enthusiastic and engaging manner with children and adults in a non-traditional educational environment
- Leadership skills
- Strong numeracy skills
- Strong problem-solving skills
- Ability to work in a fast-paced environment
- Ability to stand for extended periods of time
- Must be able to lift at least 50 lbs.
- Must be able to clear snow with a shovel and/or snowblower as necessary during the winter months
- Cultural awareness and sensitivity to working with staff, volunteers, and other stakeholders with a wide variety of needs

**Conditions Of Employment**
- Acceptable results on a Police Vulnerable Sector Check (PVSC) and Child Abuse Registry Check

**To Apply**

**Deadline**
- Friday, October 25, 2024 at 4:30PM

**Job Type**: Part-time

Pay: $16.05-$17.05 per hour

Expected hours: 7 - 35 per week

Schedule:

- Day shift
- Evening shift
- Weekends as needed

Work Location: In person

Application deadline: 2024-10-25