Network Administrator 1

4 weeks ago

Kingston, Canada Kingston Health Sciences Centre Full time

Under general direction of the Manager, IT Infrastructure the Network Administrator takes responsibility for tasks and areas of substantial value in the installing, upgrading, operation, control, maintenance and effective use of local, wireless and wide area networks for the communication of data or voice within one or more information systems.

Within this role the employee is accountable for contributing to the delivery of the KHSC strategy. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.

**DUTIES & RESPONSIBILITIES**:
**Network Administration**
- Provide timely response on service calls for network administration support.
- Diagnose, troubleshoot and maintain network hardware and software.
- Install, upgrade and configure network hardware and software.
- Maintain records of service request activity and asset management. Includes recording and tracking problems and follow up to ensure resolution, involving vendors and other IT staff as necessary.
- Test and evaluate new network hardware and software for compatibility.
- Provide technical support and training to technicians.
- Manage and support service vendors

**Technical Support**
- Respond to calls in accordance with established call flows and escalation procedures.
- Perform problem analysis, diagnostics, produce a problem statement and provide 2nd level support toward timely problem resolution.
- Responsible for on-call coverage outside of normal business hours and unscheduled overtime as required.
- Identify and communicate training issues.
- Take direction from senior Network Administrators as required.

**Advanced Service Delivery**
- Research answers and provides technical support on-site and remotely regarding supported hardware and software.
- Cross-train with technicians to develop skills in other areas.
- Seek self-improvement through self-study to improve skills necessary to stay current with technology.
- Advise IT management and other IT departments on methods and techniques for minimizing network support.
- Order parts and supplies as needed.
- Produce written documents such as user instructions

**Project Management**
- Evaluate opportunities and establish objectives and scope, in conjunction with the client. Develop the project work plan and resource plan working with the Project Management Office (PMO), and some responsible for the detailed planning and coordination of the project. Manage multiple projects and competing priorities.

**BASIC QUALIFICATIONS**:

- University degree in Computer Science/Information Science/Engineering or Technical College Diploma (2+ years or accelerated program)
- Must be Cisco certified with Cisco Certified Network Associate (CCNA) certification at a minimum
- At least 5 years (full time) experience troubleshooting and providing support in a large corporate networked computing environment with one of the following:

- 3 Years of recent experience working with two of the following -, Cisco VOIP, Firewalls and Switches at an intermediate level OR
- 2 Years of recent experience working with two of the following - Cisco VOIP, Firewalls and Switches at an intermediate level plus 1 year of Linux experience
- Proven ability in above average communication skills with substantial experience in dealing with users, specialists and service providers.
- Demonstrated ability to work independently with mínimal supervision and in a team environment.
- Highly motivated and proactive individual required.
- Demonstrated ability to interact and communicate (written and verbal) effectively and professionally with others.
- Good knowledge of voice and data communications equipment (the ability to configure these devices is required). Experience and expertise with LAN, Wireless and WAN communication technologies, including in-depth knowledge of, TCP/IP, VPN, Cisco equipment and software, Windows and Linux.
- Above average knowledge in communications knowledge, some theoretical and mostly practical, to enable inter-connection and inter-working of systems over local wireless and wide area networks for data and voice together with wide knowledge of the range of communications software, hardware, media, services and facilities.
- Demonstrated good understanding of network architecture with the ability to diagnose and repair hardware and software problems.
Must show proficiency with operating system and network connectivity.
- Good knowledge of TCP/IP networking (ping, FTP, Telnet, SMTP and DNS) and its implementation in networked environments required.
- Demonstrated advanced troubleshooting skills in Windows environments.
- Ability to operate a variety of highly technical microcomputer and peripheral equipment.
- Learn and support new software and hardware in a demanding, multi-tasking environment.
- Read and comprehend network hardware and software documentation to solve technical problems.
- Operational k

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