Network Techn Pt
2 weeks ago
**Network Technician**
**Department**:Information Technology Services
**Position Number**:50064637
**Hours of Work**:Temporary Part-Time Position (Until January 17, 2025)
**Shifts**:4 hour shifts, Monday to Friday
**Pay Band**:Band-U $35.61-$39.46
**Union**:CUPE
**Location**:Kingston General Hospital Site
**PRIMARY FUNCTION**:
Under general direction of the Manager, IT Infrastructure the Network Technician takes responsibility for tasks and areas of substantial value in the installing, upgrading, operation, control, maintenance and effective use of local wireless and wide area networks for the communication of data, voice, text or images within one or more information systems.
Within this role the employee is accountable for contributing to the delivery of the Kingston Health Sciences Centre’s strategy. As an employee, one must demonstrate an awareness of and be responsible for actively promoting and supporting patient and family centered engagement and care in all we do.
**PRINCIPLE RESPONSIBILITIES**:
- **Network Administration**
- Provide timely response on service calls for network administration support.
- Diagnose, troubleshoot and maintain network hardware and software.
- Install, upgrade and configure network hardware and software.
- Maintain records of service request activity and asset management. Includes recording and tracking problems and follow up to ensure resolution, involving vendors and other IT staff as necessary.
- Test and evaluate new network hardware and software for compatibility.
- Provide technical support and training to other technicians.
- Manage and support service vendors.
- **Technical Support**
- Respond to calls in accordance with established call flows and escalation procedures.
- Perform problem analysis, diagnostics, produce a problem statement and provide 2nd level support toward timely problem resolution.
- Responsible for on-call coverage outside of normal business hours and unscheduled overtime as required.
- Identify and communicate training issues.
- Take direction from senior Network Administrators as required.
- **Advanced Service Delivery**
- Research answers and provide technical support on-site and remotely regarding supported hardware and software.
- Cross-train with other technicians to develop skills in other areas.
- Seek self-improvement through self-study to improve skills necessary to stay current with technology.
- Advise IT management and other IT departments on methods and techniques for minimizing network support.
- Order parts and supplies as needed.
- Produce written documents such as user instructions.
- **Project Management**
- Evaluate opportunities and establish objectives and scope, in conjunction with the client. Develop the project work plan and resource plan working with the Project Management Office (PMO), and some responsible for the detailed planning and coordination of the project. Manage multiple projects and competing priorities.
- **Other**
- Notify the Manager, Infrastructure of any abnormal activity.
- Identify, communicate and work continual improvement initiatives and projects as required.
- Maintain a high technical knowledge of assigned systems, and a general knowledge of other KGH related systems, infrastructure and processes. Responsible for customer support.
- Responsible for communication of significant events and ongoing issues.
- The above statements reflect the general details considered necessary to describe the principal functions of the job as identified, and shall not be considered as a detailed description of all work requirements that may be inherent in the job._
**QUALIFICATIONS**:
- Technical College Diploma (2+ years or accelerated program) **OR **University Degree in Computer Science/Information Science/Engineering
- At least 5 years (full time) experience troubleshooting and providing support in a large corporate networked computing environment with one of the following: 3 Years of recent experience working with Cisco Firewalls and Switches at an intermediate level **OR **1 Year of recent experience within the last 3 years working with a Linux Operating System at an intermediate level.
- Proven ability in above average communication skills with substantial experience in dealing with users, specialists and service providers.
- Demonstrated ability to work independently with mínimal supervision and in a team environment.
- Highly motivated and proactive individual required.
- Demonstrated ability to interact and communicate (written and verbal) effectively and professionally with others.
- Good knowledge of voice and data communications equipment (the ability to configure these devices is required). Experience and expertise with LAN wireless and WAN communication technologies, including in-depth knowledge of, TCP/IP, VPN, FTP, Cisco equipment and software, Windows and Unix.
- Above average knowledge in communications knowledge, some theoretical and mostly practical, to enable inter-connection and
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