Assistant Property Manager

2 weeks ago

Toronto, Canada The Minto Group Full time

**Assistant Property Manager
**Location: Toronto Ontario.
**Build your future at Minto**

Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto we welcome change, celebrate new ideas and provide you with the resources, professional training, and diverse opportunities to grow your career.

**Your offer will include**:

- Competitive salary
- Annual bonus + benefits effective 1 st day + RRSP matching plan + 3 weeks’ vacation
- Tuition reimbursement plans and professional development courses
- Employee recognition platform - Be rewarded by your colleagues for your contributions
- Flexible summer hours
- Many exciting career opportunities

**In this role, you will**:

- Understand and assist in leading implementation of business strategy for portfolio.
- Participate in annual budget preparation and implement operating budget, reporting variances, and enhancing revenue opportunities.
- Work closely with the Property Manager and Service team to ensure achievement of return on investment (ROI) related to operations and capital expenditures.
- With the guidance and assistance of the Property Manager, oversees all activities relating to vacant suites. Liaison with internal department to coordinate unit repositioning
- Coordinate access for Minto staff and contractors for occupied and vacant spaces as well as common areas
- Liaise with other members of the property operation to ensure maximum utilization of technical and maintenance personnel.
- Schedule maintenance. Supervise the maintenance request process.
- Respond to resident requests, inquiries and concerns for matters which pertain to the lease agreement.
- Respond promptly and courteously to all resident related requests, inquiries, and concerns, informing management when applicable and if follow-up is required.
- Prepare and compose correspondence. Use Yardi to record information and perform job activities.
- Approve expenses, issue Purchase Orders.
- Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights, etc.
- Ensure corporate policies are understood and implemented.
- Understand the Residential Tenancies Act with respect to landlord rights and obligations, for example notice of entry, request of access, etc.
- Work with the entire service team to ensure service delivery standards are being met.
- Effectively execute projects as assigned, including supervision of capital work or a specific resident impactful event
- Identify and report any impediments to a healthy and safe work/home environment.
- Ensure implementation of internal and external service delivery and quality assurance to meet standards and customer expectations.
- Maintain proactive communication with internal/external customers.
- Take lead, where assigned to promote and participate in community initiatives.
- Prepare resident arrival and key package, in addition to ensuring smooth move-in and move-out coordination, booking elevators where applicable.
- Maintain resident database, assign resident parking in addition to issuing visitor parking passes, maintaining log thereof; Process cash receipts and depositsFoster an environment of innovation and creativity to create differentiated product or service offerings; Participate in regular staff meetings to share information and listen to employee ideas.
- Monitor building staff activities. Assist Property Manager with performance evaluations and provide appropriate feedback to staff, as needed.
- Participate in the recruitment process
- Assist in executing new hire on boarding experience
- Support team goals, objectives, operations, and strategy for properties outlined by management.
- Actively participate in industry related associations to network, share experiences and acquire knowledge of industry standards and best practices.
- Participate in an emergency on-call rotation. Other duties within the scope, spirit, and purpose of the job, as requested by management.

**We would like you to have**:
**Education**:A College or University education in a business field would be considered an asset.

**Experience**:A minimum of three (3) years of Residential Property Management experience in a busy client facing environment is required.

**Specialized Skills, Knowledge, and Abilities**:

- Able to multi-task and prioritize workload. Work to tight deadlines
- Able to influence without authority, support, and direct others
- Must be able to work in a fast paced and changing environment
- Must be able to demonstrate good judgment
- Must be highly professional
- Excellent interpersonal skills

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