Automotive Back Parts Window Associate/service

1 month ago

Whitby, Canada Canadian Tire Full time

Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?

Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.

Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

**Summary**:
The Automotive Back Parts Window Associate works in a fast-paced auto service environment and supports Automotive Licensed Technicians in locating and providing the right parts for auto repairs in the Automotive Service Centre. This role involves the use of a computerized automotive parts and service look-up systems, which includes estimates for repair orders, ordering, controlling and maintaining inventory accuracy.

**Main Responsibilities and Tasks**:

- Responds to and handles internal and external customer inquiries, requests and concerns in a timely manner.
- Ensures that the Automotive Service Center team maximizes the customer experience by sourcing, stocking and providing timely and correct vehicle components as requisitioned by the customers and/or Licensed Automotive Technicians.
- Serves Licensed Automotive Technicians and processes their requests for parts and tires.
- Liaises with Automotive Service Centre staff to inform immediately of all received parts and tire orders.
- Sources and orders automotive parts, shop supplies and products through authorized suppliers.
- Quotes parts and tire pricing and availability.
- Maintains and controls accuracy of inventory, including shop specialty tools.
- Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
- Liaises with Automotive Service Centre staff to ensure estimates are accurate and professionally formatted.
- Stocks shelves in storage display areas.
- Processes returns, warranties and castings as required.

**Requirements**:

- Basic math and typing skills.
- Good working knowledge of automotive parts lookup system.
- Experience in a similar role, in a Canadian Tire store or Auto Service Centre, is considered an asset.
- Certified in transportation of dangerous goods training would be an asset.
- Ability to serve customers in a professional manner and to inspire their confidence and trust.
- Detail-oriented individual who completes tasks according to instructions and demonstrates responsibility for outcomes.
- Ability to work effectively in a fast-paced, customer-focused environment.
- Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
- Ability to plan and organize daily tasks.
- Effective written and oral communication skills.
- Ability to multitask, adapt and cope with challenging and changing situations.

**More about the position**:
**Potential Career Opportunities**
- Next levels: Service Advisor, Department Manager, Warehouse Manager and Service Manager.

**Physical Demands and Working Conditions**
- Standing/walking for 8 hours.
- Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".

**Our offering includes**
- Competitive compensation and benefit package
- Potential for Profit Sharing
- Employee Shopping Discounts
- Flexible work hours
- Learning and Development opportunities
- Scholarships
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment

**Background Check Requirements**:

- Employment Verification

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

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