Guest Services Agent

5 months ago

Vancouver, Canada Hotel Blu Vancouver Full time

As a member of Hotel BLU Guest Services Team, you will be offering genuine hospitality and personalized upscale service in a warm and welcoming environment.

You will be responsible for attending to the day to day front of house operation, as well as when requested, conducting a nightly audit, balancing and consolidating departmental ledger accounts, and preparing various hotel operating reports.

**JOB REQUIREMENTS**:

- Experience in all aspects of customer service and people management
- Strong working knowledge of hospitality industry principles, methods, practices, and techniques
- Strong working knowledge of accounting practices and principles
- Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
- Able to respond quickly in a dynamic and changing environment
- Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
- Able to effectively communicate both verbally and in writing

**DUTIES**:

- Participating in all aspects of the Front Desk operation while assisting the Guest Services Supervisor and Guest Services Manager, to ensure a smooth operation and the highest level of guest satisfaction; ensuring all Front Office standards and procedures are consistently followed and adhered to.
- Relief Night Audit duties on Wednesdays and Thursdays and if and when required. Preparing for and executing the end of day process for the Front Office; ensuring all systems are restored for the next day’s operations.
- Acting as a liaison with guests and residence in matters that require immediate concern resolution, including any emergency situations that arise while on duty.
- Developing close and effective working relationships with all supporting departments, achieving success through the collective knowledge and participation of all employees
- Ensuring that all Health & Safety standards are met, procedures followed, and employees possess the correct knowledge and tools to work safely and efficiently. Attending hotel training programs as needed.
- Performing other duties as assigned

**APPLICABLE SKILLS**:

- Excellent customer relations skills
- Impeccable time-management skills
- Adaptable to change and be able to handle multiple priorities under pressure
- Eager and focused to exceed guest expectations
- Knowledge of Opera Cloud a strong asset

**Job Types**: Part-time, Permanent

**Salary**: $21.00-$22.00 per hour

Expected hours: 8 - 24 per week

Schedule:

- 8 hour shift

**Experience**:

- Front Office: 2 years (required)

Work Location: In person

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