Customer Technology Advisor

3 weeks ago

Markham, Canada Kyndryl Full time

**Position: Customer Technology Advisor (zCloud and Mainframe Modernization)**

**Location**: Hybrid (Toronto)

**Type of hire**: Full Time Permanent

**Language**: English (French is nice to have)

**Background**:
Kyndryl are looking for a sales-oriented Customer Technology Advisor for our zCloud practice to be a customer facing Mainframe Modernization and zCloud expert, becoming a trusted advisor for both the Clients and the Kyndryl account teams in the zCloud environment.

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl personnel are at the heart of discovering, designing and implementing robust solutions that meet or exceed client’s expectations and requirements.

**Qualifications**:

- **10-12 years of experience selling technical solutions for multi-industry customers**
- Ability to connect with high value enterprise clients on site
- Deep domain knowledge of Services offerings and technical solutions in the **CEZ practice specializing in zCloud**
- Demonstrated experience translating distinctive technical knowledge into actionable customer insights and solutions.
- Prior consultative selling experience
- Externally recognized as an expert in the technology and/or solutioning areas, to include technical certifications supporting subdomain focus:

- Core Enterprise and zCloud
- Bachelor's Degree preferred
- French is nice to have

**Responsibilities**:

- Responsible to drive profitable growth leading with a consultative approach and KD Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals
- Conceptualize and execute strong “win strategy” to convert new scope deals for targeted accounts
- Ensures account profitability, leading operating margin improvement of existing business while generating profitable growth. Increases utilisation and billability of resources assigned to their account
- Drive actions and programs to grow zCloud adoption and acceptance
- Responsible to drive profitable growth leading with a consultative approach and KD Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals
- Conceptualize and execute strong “win strategy” to convert new scope deals for targeted accounts
- Ensures account profitability, leading operating margin improvement of existing business while generating profitable growth. Increases utilisation and billability of resources assigned to their account
- Drive actions and programs to grow zCloud adoption and acceptance
- Be a thought leader, with expectation to be billable on projects for the customer, responsible for CxO IT transformation discussions brining all off Kyndryl’s value to the customer
- Lead delivery across the full customer lifecycle from contract signing / transition to end of relationship
- Act as door opener to new relationships within the customer
- Ensure account compliance and lead accounts with integrity

**Salary**: $135,000.00-$200,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- Mainframe: 10 years (required)
- Sales: 10 years (required)

Ability to Commute:

- Markham, ON L3R 9Z7 (required)

Work Location: Hybrid remote in Markham, ON L3R 9Z7

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