Zcloud Customer Technology Advisor

2 months ago


Markham, Canada Kyndryl Full time

Who We Are

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

The Role

Description du poste

Succès du client
- Créer, développer et entretenir des relations approfondies avec les clients et apporter « le meilleur de Kyndryl ». L'objectif est d'établir et de maintenir de manière crédible des relations avec la clientèle valorisées avec les responsables de l'expérience. Il s'agit de créer des clients référençables.
- Faire office de conseiller principal auprès des équipes des clients et de comptes de Kyndryl et différencier Kyndryl grâce à notre valeur unique et en utilisant pleinement notre écosystème.
- Assumer la responsabilité de l'exécution des contrats et de l'excellence opérationnelle pour les comptes gérés. Cela inclut l'outil Net Promoter Score du client/la satisfaction du client et les activités liées à l'établissement de relations et au renforcement d'équipe en vue de la satisfaction des clients/employés.
- Devenir un conseiller de confiance à la fois pour les clients et les équipes de comptes de Kyndryl dans l'environnement zCloud.

Succès commercial
- Être responsable de la stimulation d'une croissance rentable grâce à une approche consultative et à Kyndryl Consult.
- Être responsable de la génération de ventes potentielles jusqu'à la conclusion, en définissant une nouvelle portée et une nouvelle valeur et en réduisant l'érosion dans nos activités en cours et les renouvellements.
- Conceptualiser et exécuter une solide « stratégie gagnante » afin de convertir les nouvelles transactions pour les comptes ciblés.
- Assurer la rentabilité des comptes, menant ainsi à l’amélioration de la marge d'exploitation des activités existantes tout en générant une croissance rentable.
- Augmenter l'utilisation et la facturabilité des ressources affectées à leurs comptes.
- Diriger des actions et des programmes visant à accroître l'adoption et l'acceptation de zCloud.

Expertise distinctive
- Développer une expertise sectorielle approfondie et l'utiliser afin d'aider les clients à créer de la valeur.
- Être un leader éclairé, avec l'espoir d'effectuer un travail facturable lors des projets pour le client, responsable des discussions au sujet de la transformation informatique avec les responsables de l'expérience en faisant ressortir toute la valeur de Kyndryl pour le client.
- Diriger l'exécution tout au long du cycle de vie du client, depuis la signature du contrat/la transition jusqu'à la fin de la relation.
- Agir comme un ouvreur de portes à l'établissement de nouvelles relations chez le client.
- Assurer la conformité des comptes et les diriger avec intégrité.

Personnel
- Investir dans le perfectionnement des personnes dans le compte et au sein de Kyndryl afin de former la nouvelle génération de talents grâce au leadership d'une équipe immédiate et élargie.
- Encadrer les associés de comptes débutants et offrir une évaluation des compétences.
- Aider Kyndryl à atteindre ses objectifs en matière de diversité, d’équité et d’inclusion.
- Agir en tant qu'intendant de la culture de Kyndryl.

Customer Success
- Create, maintain, and develop deep customer relationships and bring 'the best of Kyndryl' to credibly build and maintain valued CxO customer relationships; create referenceable customers
- Senior advisor to Customer and Kyndryl Account teams; differentiate Kyndryl based on our unique value and through making full use of our ecosystem
- Responsible for contract execution and operational excellence for led accounts, including customer Net Promoter Score/Customer Satisfaction and relationship & team building activities for customer / employee satisfaction
- Becoming a trusted advisor for both the Clients and the Kyndryl account teams in the zCloud environment

Commercial Success
- Responsible to drive profitable growth leading with a consultative approach and KD Consult. Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals
- Conceptualize and execute strong “win strategy” to convert new scope deals for targeted accounts
- Ensures account profitability, leading operating margin improvement of existing business while generating profitable growth. Increases utilisation and billability of resources assigned to their account
- Drive actions and programs to grow zCloud adoption and acceptance

Distinctive Expertise
- Be a thought leader, with expectation to be billable on projects for the customer, responsible for CxO IT transformation discussions brining all off Kyndryl’s value to the cust



  • Markham, Canada Kyndryl Full time

    **Position: Customer Technology Advisor (zCloud and Mainframe Modernization)** **Location**: Hybrid (Toronto) **Type of hire**: Full Time Permanent **Language**: English (French is nice to have) **Background**: Kyndryl are looking for a sales-oriented Customer Technology Advisor for our zCloud practice to be a customer facing Mainframe Modernization and...

  • Zcloud Leader

    2 weeks ago


    Markham, Canada Kyndryl Full time

    Who We Are Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

  • Zcloud Leader

    2 weeks ago


    Markham, Canada Kyndryl Canada Limited Full time

    **Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...


  • Markham, Canada Kyndryl Full time

    Who We Are Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...


  • Markham, Canada Kyndryl Full time

    Who We Are Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...


  • Markham, ON, Canada Automotive and Surface Transportation Full time €137,226 - €161,258

    Press Tab to Move to Skip to Content Link Industrial Technology Advisor - Various Industrial Expertise Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*. * OrganizationalUnit: Industrial Research Assistance Program...


  • Markham, Canada Automotive and Surface Transportation Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Industrial Technology Advisor - Various Industrial Expertise Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis),...


  • Markham, Canada Automotive and Surface Transportation Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Industrial Technology Advisor - Various Industrial Expertise Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis),...


  • Markham, Canada Automotive and Surface Transportation Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Industrial Technology Advisor - Various Industrial Expertise Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis),...


  • Markham, Canada Automotive and Surface Transportation Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Industrial Technology Advisor - Various Industrial Expertise Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis),...


  • Markham, Canada Automotive and Surface Transportation Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Industrial Technology Advisor - Various Industrial Expertise Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis),...

  • Customer Review

    2 days ago


    Markham, Canada Lorex Technology Inc. Full time

    **Company Description** Proudly Canadian-founded, the Lorex team across North America is committed to the design, development, and deployment of ingenious smart home security and business monitoring solutions that enhance our customers’ lifestyles and sense of well-being. We achieve this by continuing to produce innovative solutions, all backed by...


  • Markham, Canada Markham Distributor Full time

    Role: Customer Service Advisor/Office Administrator (Includes Supporting Accounts Payable & Accounts Receivable) Customer Service Advisor at Heart Industries, you are the first point of contact. Responsibilities include accurately entering and managing customer orders, addressing inquiries, and providing product information. Collaborating with sales,...

  • Service Advisor

    2 weeks ago


    Markham, Canada BMW Markham Full time

    Service Advisor BMW Markham, Markham, ON L3R 5M2 At BMW Markham, we're a passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Service Advisor. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s...

  • Insurance Advisor

    2 months ago


    Markham, Canada AimStar Capital Group Inc. Full time

    **About AimStar Insurance Inc.** AimStar Insurance is an affiliate company of AimStar Capital Group Inc. We specialize in holistic insurance solutions that encompass life, health, and corporate group insurance needs with a robust network of partnerships with Canada’s foremost insurance providers. Our comprehensive suite of services includes expert...

  • Banking Advisor

    1 day ago


    Markham, Canada National Bank of Canada Full time

    A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach, listen actively and offer a people-centric experience for branch clients. **Your job**: - Greet clients and...


  • Markham, Canada Mastermechanic Full time

    Master Mechanic is a Canadian owned private corporation, established in 1982 as a franchisor in the after-market automotive repair and maintenance business. With 40 franchise locations throughout Southern Ontario, the firm has a strong reputation for high quality auto repair and regular vehicle maintenance.Looking for a change, our Markham and Markville...


  • Markham, Canada Mastermechanic Full time

    Master Mechanic is a Canadian owned private corporation, established in 1982 as a franchisor in the after-market automotive repair and maintenance business. With 40 franchise locations throughout Southern Ontario, the firm has a strong reputation for high quality auto repair and regular vehicle maintenance.Looking for a change, our Markham and Markville...


  • Markham, Canada Mastermechanic Full time

    Master Mechanic is a Canadian owned private corporation, established in 1982 as a franchisor in the after-market automotive repair and maintenance business. With 40 franchise locations throughout Southern Ontario, the firm has a strong reputation for high quality auto repair and regular vehicle maintenance.Looking for a change, our Markham and Markville...

  • Service Advisor

    2 months ago


    Markham, Canada BMW Markham - Pfaff Automotive Partners Full time

    Are you passionate about delivering exceptional customer service while working in the automotive industry? At BMW Markham, we're seeking a dedicated Service Advisor to provide top-tier customer experiences and keep our customers' vehicles running smoothly. **Summary** This position is responsible for providing service and information to customers in order...