Field Service Technician

7 months ago

Lachine, Canada Grimco Inc. Full time

We are a growing company, currently seeking dedicated, adaptable individuals to join Grimco. Grimco is a national wholesale sign supply manufacturer and distributor that has been around for over 145 years with 50+ locations in the United States, 8 in Canada, and recent expansion into the United Kingdom.

This role is located at Grimco Montreal with the scheduled hours of 8:30am - 5:00pm Monday through Friday. **Frequent travel to customer sites is required.**

**Responsibilities**:

- Deliver post start up customer support relating to equipment operation and process performance.
- Perform preventative and corrective maintenance on company product lines.
- Provide advice in returning equipment to optimal performance.
- Inspect, install, troubleshoot, replace parts, and refurbish equipment to ensure equipment quality and performance to specifications.
- Responsible for technical advice to customers on methods to optimize equipment operation and process performance.
- Troubleshoot and resolve equipment operation and process problems reported by customers.
- Prepare reports documenting troubleshooting and warranty activities.
- Participate in the development of corrective actions improving equipment operation and performance.
- Travel as required to resolve operational or performance issues.
- Run on-site and remote diagnostics and support customers.
- Develop and maintain excellent customer relations, be first line resource for customer questions or concerns.
- Perform other duties as assigned.

**Preferred Qualifications**
- Previous experience in equipment installation/troubleshooting/technical support.
- Completed Post Secondary Education from an accredited college/university.
- Certifications for various HP and Epson hardware/ software an asset.
- Valid Driver’s License and Personal Vehicle for travel to customer locations for service calls. (Car Allowance and Gas Card provided for work purposes)
- Valid Passport and ability to travel throughout Canada and the United States.
- Previous experience with ERP and CRM systems.
- **Advanced/fluent skill levels of French required.**

**Physical Demands, Knowledge, Skills, Abilities, & Other Characteristics**
- Requires the ability to lift, push, pull and carry tools and materials weighing 50+ pounds on a frequent basis.
- Knowledge of full service cycle and best practices.
- Ability to use basic tools and test equipment including hand tools, power drills, multi-meters, watt-meters, and soldering equipment.
- Competency in MS Office Suite, internet navigation, and data entry experience.
- Ability to take direction and to make independent decisions in a dynamic environment.
- Critical thinking and strong problem solving skills.
- Strong verbal and written communication skills.
- Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers.
- Active listener who can effectively problem solve and think outside the box.
- Demonstrate a strong sense of urgency and true commitment to customers and team members.
- Confidence and positive attitude are a must

**New to the Sign Industry? What is Training Like?**
- 3 weeks of focused training time followed by ongoing support by team members
- Majority of time training is focused on: products, computer systems, phones/customers, sales/service, purchasing, logistics, web store, marketing, safety, accounting, human resources, and reports.
- Split between break-out session and hands-on learning environment.

**Grimco is an Equal Opportunity Employer. Immediate Opening. Full-Time Employment Status. Salaried Compensation. Employee Benefits Package Including: RRSP, Extended Health, Dental, Vision, Life Insurance, Accidental Death and Dismemberment, Long Term Disability, Dependant Coverage, Travel Insurance, Grimco Cares Employee Assistance Fund, Goodlife Fitness and Perkopolis Discount Programs, Paid Personal & Sick Time, Holiday, & Vacation Accrual.**
- We are committed to being an equal opportunity employer and are happy to provide accommodations upon request at all stages of the recruitment process. Should you require any disability-related accommodation to support your participation in our recruitment process, please notify us and we will work with you to meet your accessibility needs._

**About Grimco**

**Why Work at Grimco?**
- We’re excited to be in business for over 145 years We are a growing company that continues to evolve in our industry.
- We foster employee development that is focused on tailoring employees career paths based on their talents, strengths, and interests.
- We promote from within - our strong performers become our strong leaders.
- We have a fantastic team throughout North America and the UK, and are proud of our reputation of being the most informed and educated supplier in the industry.
- Our executives and managers are extremely accessible and work on the front lines of our business

**What Separates the Good from the Great at Grimco?**

Those w

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