Field Service Technician

3 months ago


Lachine, Canada Grimco Canada Inc. Full time

**FIELD SERVICE TECHNICIAN**

**Do you want to work somewhere where the purpose is the people? **At Grimco, your role as a Field Technician goes beyond just fixing printers; you're a key player in our innovation. Your ideas and insights fuel the advancements that define us, shaping the future of printing technology. Joining our team means joining a community where your expertise is valued, your contributions are recognized, and your passion for excellence is celebrated. Be a part of something bigger at Grimco, where every day brings new opportunities to make a difference and leave your mark on the industry.

**KEY RESPONSIBILITIES & DUTIES**:

- Deliver post start up customer support relating to equipment operation and process performance.
- Perform preventative and corrective maintenance on company product lines.
- Provide advice in returning equipment to optimal performance.
- Inspect, install, troubleshoot, replace parts, and refurbish equipment to ensure equipment quality and performance to specifications.
- Responsible for technical advice to customers on methods to optimize equipment operation and process performance.
- Troubleshoot and resolve equipment operation and process problems reported by customers.
- Prepare reports documenting troubleshooting and warranty activities.
- Participate in the development of corrective actions improving equipment operation and performance.
- Travel as required to resolve operational or performance issues.
- Run on-site and remote diagnostics and support customers

**PREFERRED QUALIFICATIONS**
- Previous experience in equipment installation/troubleshooting/technical support.
- Completed Post Secondary Education from an accredited college/university.
- Certifications for various HP and Epson hardware/software an asset.
- Valid Driver’s License and Personal Vehicle for travel to customer locations for service calls. (Car Allowance and Gas Card provided for work purposes)
- Valid Passport and ability to travel throughout Canada and the United States.
- Previous experience with ERP and CRM systems.
- Advanced/fluent skill levels of French required.

**PHYSICAL DEMANDS**:

- Requires the ability to lift, push, pull and carry tools and materials weighing 50+ pounds on a frequent basis.
- Requires prolonged standing or walking, frequent bending, stooping, and reaching daily.
- Requires a full range of physical motion to perform duties as required.

**BENEFITS**:

- High potential for growth
- Full medical, dental, and vision benefits available.
- Short-Term/Long-Term Disability
- Paid Holidays
- Vacation Accrual (PTO Rollover)
- RRSP Contributions with Matching Program
- Employee Referral Benefits
- Volunteer Time Off

**ABOUT GRIMCO**:
**_



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