Account Manager

2 weeks ago


Calgary, Canada FULLY MANAGED INC Full time

About Fully Managed

Fully Managed is a leader in digital business transformation and managed services. As a ServiceNow Elite partner, we enable organizations to navigate and excel in the digital-first work world. Our mission is #CreatingPeaceOfMind through better IT, customer and employee experiences to make work flow We eat, sleep, and breathe our core five values:

- Fanatical Service
- Absolute Accountability
- Inspiring our People
- Passion for Innovation
- Monomaniacal about Process

We are a team, a family, and a group of world class collaborators who also have A LOT of fun together.

Why Fully Managed:
We don’t want to fill jobs; we want to partner with you throughout their career journey by providing:

- career growth and professional development by sponsoring your ServiceNow Certifications
- the technology you need to enhance your daily work,
- a team of like-minded professionals without ego that help each other grow and flourish
- a comprehensive benefit package, and
- paid time off.

We recognize that everyone has a life outside of work and show our commitment by offering:

- a remote work environment,
- flexible hours, and a
- fitness subsidy.

Key Areas of Responsibility

Account Manager (AM) responsibilities include developing long-term relationships with a portfolio of mid to large sized clients, connecting with key business executives and stakeholders to be able to grow and retain client accounts. AMs liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions, according to specific client’s needs. AMs manage and develop client accounts to initiate and maintain favorable relationships, and to ensure the client aligns with our business best-practices and standards. The AM is expected to achieve or surpass their sales targets by capturing opportunities for growth and standardization within their accounts, while utilizing the support of internal teams and the Director of Business Development & Client Success.
- Owning the Managed Service Agreement (MSA), ensuring its satisfactory delivery, and effective interpretation, for clients and internal Team Members. Managing client expectations, and ensuring their understanding of all items on the signed agreement;
- Driving the creation of the client’s technology strategy, guiding them through related presentations, either in person or online, with support from internal team members;
- Conducting Quarterly, and Monthly Business reviews with the client, in accordance with their fiscal planning cycle, to ensure efficient MRR reconciliation (quarterly), and MSA/SOWs are being delivered to the client’s satisfaction (monthly);
- Maintaining the client relationship while also being the FM standards advocate and ensuring the client remains profitable, or are on a path to becoming profitable;
- Identifying new business relationship opportunities, and securing referrals;
- Updating and managing opportunities and communications within our CRM and PSA systems, on a daily basis;
- Assisting internal teams in scope-reviews for requests outside of the MSA;
- Creating action plans for at-risk accounts;
- Other duties as required.

Skill & Knowledge Requirements

We're flexible but these are a must:

- 5+ years of sales experience;
- To be available from Mon-Fri, 8am-5pm and evenings/weekends as situationally required;
- Strong knowledge of all things Microsoft;
- Proven problem-solving ability to work rapidly in high pressure situations;
- Customer service experience;
- Exceptional demonstrated English verbal and written communication abilities;
- Ability to translate technical discussions to non-technical customers to fulfill understanding;
- Self-starter able to work with mínimal supervision

Assets:

- Experience in SalesForce;
- Previous Experience working at an IT Managed Service Provider

Interested?

Fully Managed promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act. Fully Managed provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the recruitment process, please advise us if you require any accommodation.

No recruiters and no phone calls please


  • Accounting Manager

    1 day ago


    Calgary, Canada Qube Technologies Full time

    **_Come join an exciting new company that is making a measurable impact on climate change!_** **_ Qube Technologies_** is a hardware-enabled SaaS business that is disrupting the traditional GHG monitoring space for industrial emitters through cost-effective continuous monitoring. Our cutting-edge technology enables these industries to monitor and manage...

  • Account Manager

    3 weeks ago


    Calgary, Alberta, Canada Charter Full time

    About the Account Manager positionWe are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.Account Manager responsibilities are:- Acting as a...

  • Account Manager

    3 weeks ago


    Calgary, Alberta, Canada Charter Telecom Full time

    About the Account Manager positionWe are looking for an Account Manager to create long-term, trusting relationships with our customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.Account Manager responsibilities are:1. Acting as a...

  • Accounting Manager

    3 weeks ago


    Calgary, Alberta, Canada Field Law Full time

    Our Calgary office has an immediate opening for an Accounting Manager. The Accounting Manager is responsible for overseeing all accounting operations and billing functions of the firm. Reporting directly to the CFO, the Accounting Manager will manage a team of accounting and billing professionals, ensuring accuracy, compliance, and efficiency in financial...

  • Accounting Manager

    2 weeks ago


    Calgary, Canada Dcn450 Full time

    Chief Kinosew Awasak Mikwahp (Driftpile Children’s Lodge) is a community-based and family-oriented organization dedicated to providing care, protection, and well-being for all Driftpile Cree Nation children in a preventative manner, promoting healing for children, families, and the community. A coordinated, holistic, and interdisciplinary approach forms...

  • Accounting Manager

    1 week ago


    Calgary, Canada Charger Logistics Inc Full time

    Charger logistics Inc. is a world - class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with the room...

  • Accounting Manager

    4 hours ago


    Calgary, Canada Tartan Energy Group Full time

    Tartan Energy Group is a multifaceted engineering and manufacturing company that provides drilling and completion equipment and services to the oil and gas industry. For more than 20 years, Tartan has followed the philosophy of engineering our products for simplicity, reliability, and ultimate performance. Our field service personnel are well trained and...

  • Account Manager

    1 day ago


    Calgary, Canada Innovative Pest Solutions Full time

    Job Title: Account Manager Company: Innovative Pest Solutions Location: Calgary **Job Type**: Full-Time with Flexible Hours About Us: Innovative Pest Solutions is an eco-friendly pest control company committed to providing high-quality sustainable services to residential clients. As we expand our reach, we're excited to offer opportunities to join our...

  • Account Manager

    1 day ago


    Calgary, Canada Heritage Business Interiors Full time

    **Job Summary** The Account Manager is responsible for managing and growing relationships with key clients. This role involves understanding client needs, providing tailored solutions and ensuring a high level of customer satisfaction. Working well with client project teams and internal teams to deliver on client projects. **Specific Responsibilities and...

  • Accounting Manager

    7 days ago


    Calgary, Canada Nimble Science Full time

    **Nimble Science** is at the forefront of developing next-generation microbiome-based diagnostics and therapeutics. By leveraging innovative capsule-based sampling technology, we perform liquid biopsies that target the small intestine, enhancing our understanding and treatment of intestinal health conditions. Our collaborative efforts span globally, making...

  • Account Manager

    4 weeks ago


    Calgary, Canada WestRock Full time

    **Account Manager** **About Smurfit Westrock**: Smurfit Westrock is a leading provider of differentiated paper and packaging solutions for customers across the globe. Have you ever ordered pizza that arrived hot and fresh at your doorstep, or an item online that you were excited to receive and open? If so, there is a good chance that the corrugated...

  • Account Manager

    7 days ago


    Calgary, Alberta, Canada Avature Full time

    Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and...

  • Accounting Manager

    3 hours ago


    Calgary, Canada Paradise Spirits inc. Full time

    Paradise Spirits is currently looking for a reliable enthusiastic person to join our team as our Accounting Manager. We are seeking a highly motivated individual that is able to help grow our company. **Key Responsibilities**: - Final review and posting of all GL Entries - Bank Reconciliations for multiple entities - Reconciling and Remitting GST, LCT,...

  • Account Manager

    5 days ago


    Calgary, Canada Environmental 360 Solutions Full time

    Are you a results-driven sales professional with exceptional account management skills for Municipal Waste contracts in Western Canada? Are you looking for an exciting opportunity to showcase your talents and contribute to the growth of a dynamic company? If so, we have the perfect role for you as an Account Manager of Sales at Environmental 360...

  • Manager, Accounting

    5 days ago


    Calgary, Alberta, Canada Triovest Full time

    Join Triovest, one of the largest privately-owned Canadian commercial real estate companies, as a Manager, Accounting, in Toronto, Calgary, or another suitable location. The focus of this role is to lead a property accounting team through full cycle accounting activities for a commercial portfolio including monthly and quarterly property financial...

  • Account Manager

    1 week ago


    Calgary, Canada Staples Full time

    **Some of what you will do**: The Account Manager II (AM) is responsible for delivering on sales and profitability quota targets, exceeding organizational KPI’s, as well as retaining and penetrating business essentials and growth category sales in existing locations of assigned (primarily large and enterprises sized) accounts within a defined geographic...

  • Account Manager

    3 days ago


    Calgary, Canada H2Safety Services Inc. Full time

    **About H2Safety** H2Safety Services Inc. is the largest Emergency Response Management provider in Canada. Equipped with decades of experience, our team of industry leading experts deliver comprehensive, tailored Emergency Management, Health, Safety, and Environment (HSE), Emergency Response Training, and Technology services to companies throughout Canada,...

  • Accounting Manager

    3 days ago


    Calgary, Canada Brookfield Residential Full time

    Location Calgary - 4906 Richard Road SW Business At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind - creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to...

  • Account Manager

    5 days ago


    Calgary, Canada Core Lab Full time

    **Account Manager** **JOB SUMMARY** The Account Manager is responsible for representing the entire range of Company products to assigned accounts, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met. **ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be...

  • Manager, Accounting

    3 days ago


    Calgary, Alberta, Canada EllisDon Full time

    and our latest highlighting how we're putting our values into practice in areas such as the climate & environment, inclusive diversity, indigenous relations, and health and safety. You as Accounting Manager will: Manage the team of accountants in the department, ensure overall processes, procedures and best practices are being followed. Be responsible...