Customer Service Coordinator

7 months ago

Woodstock, Canada North American Stamping Group Full time

"An Equal Opportunity Employer” It is the policy of North American Stamping Group to provide employment, training, promotion, and other conditions of Employment without regard to race, color, religion, national origin, sex, age or status as a qualified individual with a disability or other status protected by law.

Come grow with us...North American Stamping is expanding and looking to hire. We are looking for an experienced Customer Service Coordinator to join our Inventory Management team in Woodstock ON, supporting the afternoon shift.

Your success is our successOur sales have grown annually at a compounded rate of 18.0% for the last eight years, tripling our business, while making us one of the largest leading Tier II automotive stamping and assembly suppliers.

What you get in returnThe most competitive pay in the industry based upon your skill level, along with a full benefits package.

GENERAL SUMMARY
To ensure customer orders are received and shipped on time with good quality and accurate counts. Assist to maintain accuracy of inventory in Shop Edge.

**Experience Required**:

- Customer service and/or Production Planning preferrable in automotive background
- Working knowledge of the KANBAN, JIT, and lean production methodologies
- Ability to analyze customer order patterns, develop forecasts and support customer and TSL requirements
- Must have the ability to plan work and keep customer releases updated and the team informed of the status
- Will possess the organizational skill necessary to maintain company records in compliance with the Materials Department and TS 16949 procedures
- Must be able to work with customer, vendors, and all levels of company management

**Main Duties and Responsibilities**:

- Report all quality, production or safety problems to the responsible Manager.
- Must have the ability to be on the job during normal business hours. Work additional hours as needed. Work from home as needed.
- Ability to release and ensure delivery of all processor parts, verify weights, inventory transaction(s) in Shop Edge, and monitor all returnable containers. Schedule delivery of disposable containers, wood skids, separators, etc.
- Assist in a full material control system with every incoming item having a purchase order, a signed receiving slip. Work with materials planners.
- Assist in total inventory control. Assisting the organization with maintenance of RM, WIP, FG inventory and purchased parts. Work with materials team as necessary to verify inventory adjustments, cycle counts, designate and assist.
- Assist in IATF 16949 implementation and maintenance, as required.
- Assist and Supervise in completing monthly and yearly inventories.
- Ability to relate well to people both on the phone and in person.
- Ensure shipping/operator instructions are updated and followed. Proficiency in Shop Edge is a must.
- Adjust labor manpower as required to meet demand and maintain budget.
- Health and Safety of self, direct reports, outside contractors, and support personnel.
- Oversee and implement labor policies (attendance, discipline and hourly workforce tracking).
- Mutually establish goals and objectives with Production & Inventory Control Manager.
- Implement and monitor training programs. Develop cross training programs.
- Perform subordinates’ jobs in their absence in the event that we have no option to cover upwards.
- Review work center schedules and shipping schedules daily. Escalate any hot list items that are not being received in timely manner. Report any unshipped item at the end of the day via escalation. Control and monitor all expedited freight.
- Customer complaints - research, monitor, discipline.
- Assist and develop work instructions on all containers, labels and safety/stacking related to warehouse storage plan.
- Responsible to support ISO standards.
- Assist Materials Group as needed.

**Education/Experience**:

- High School diploma
- Post secondary education in related fields
- Minimum 5 years of experience in similar manufacturing environment
- Strong working knowledge of MRP/ERP systems
- Organizational skills necessary to maintain company records in compliance with Materials/Distribution and Shipping/Receiving departments and TS 16949 procedures
- Will have the ability to work a schedule that allows completion of the job on a daily basis.
- Demonstrated strong leadership qualities.
- Demonstrate a “hands on” approach.
- Must know or have a strong working knowledge of MRP/ERP systems.

North American Stamping Group is a drug-free and smoke-free workplace.

  • Afternoon Dispatch

    6 months ago

    Woodstock, Canada Ryder System Full time

    **Summary** The Customer Service Coordinator II will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow up, and maintenance file management. Assist with cost savings and customer retention across area. **Essential Functions** - Customer Service: improve the quality and...

  • Service Coordinator

    6 months ago

    Woodstock, Canada Uvalux International Inc. Full time

    Uvalux Tanning and Support is Canada's largest distributor of commercial tanning equipment, lotion and supplies. Named one of Canada's Top 50 Small and Medium employers, we are an exciting, family owned business that values people and provides a culture where you can grow and develop. We have an opening for a Service Coordinator in a fast paced, fun...

  • Service Coordinator

    7 months ago

    Woodstock, Canada Uvalux International Inc. Full time

    Uvalux works hard to bring Salons, Spas and Fitness Centers the very best in everything Tanning, Beauty, Suncare, and Beyond. Named one of Canada's Top 50 Small and Medium employers, Uvalux is Canada’s largest wholesale distributor in our growing industry, we are proud to be a family owned and operated company that began our story over 45 years ago. Every...

  • Service Coordinator

    2 weeks ago

    Woodstock, Canada Uvalux International Inc. Full time

    Uvalux works hard to bring Salons, Spas, and Fitness Centers the very best in everything Tanning, Beauty, Suncare, and Beyond. Named one of Canada's Top 50 Small and Medium employers, Uvalux is Canada’s largest wholesale distributor in our growing industry, we are proud to be a family-owned and operated company that began our story over 45 years ago. Every...

  • Dispatcher/customer Service

    2 months ago

    Woodstock, Canada Newline Carriers Inc. Full time

    **Job Summary** **Duties** - Booking loads and providing data to the supporting team ensuring data entry is completed accurately in our systems. - Analyze shipping and receiving data to resolve issues and improve service delivery. - Utilize AFM 2020 suite ( transportation management software) - Maintain excellent phone etiquette while communicating with...

  • Customer Service Assistant

    2 months ago

    Woodstock, Canada Oxford County Administration Building Full time

    **NOTICE OF VACANCY** **POSITION**:Customer Service Assistant (Comp. #2024-108)** **LOCATION**: Corporate Services - Customer Service, Oxford County Administration Building **EMPLOYMENT STATUS**: Permanent Full-time **REPORTING TO**: Coordinator of Customer Service **UNION AFFILIATION**:Non-Union **WAGE RATE**:$28.10/hr - $35.13/hr ($51,142.00...

  • Project Coordinator

    6 months ago

    Woodstock, Canada Black & McDonald Limited Full time

    **BUILD YOUR CAREER AT BLACK & MCDONALD** Black & McDonald is an integrated, multi‑trade service provider that safely delivers high quality construction, facilities management, and technical solutions. We are a family-owned and family-run company that employs thousands of highly skilled and talented professionals across North America. With one hundred...

  • Customer Service

    4 months ago

    Woodstock, Canada MTO METAL PRODUCTS LTD Full time

    MTO Metal Products Ltd. is an established business looking for a new team member. Must have good listening skills, exceptional communication skills, the willingness and desire to learn, is self-motivated and works with a sense of urgency for completing task. Manufacturing / Production Environment **Main Responsibilities will include but are not limited...

  • Customer Success Representative

    3 months ago

    Woodstock, Canada Unified Flex Packaging Technologies Full time

    **Conditions of Satisfaction**: - On time onsite delivery and installation. - Meet or exceed customer expectations. - Improve internal pre FAT planning and handoff. - Signoff acceptance of delivery from manufacturing/Assembly organization. - Develops a customer delivery commitment, project plan with managed risk assessment to deliver on time and meets or...

  • Customer Service Ambassador

    3 months ago

    Woodstock, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Woodstock, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...

  • Customer Service Representative

    2 months ago

    Woodstock, Ontario, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Woodstock. In this role, you will be responsible for providing excellent customer service, taking orders, and preparing food items to meet customer expectations.Key Responsibilities:Take customer orders and prepare food items according to customer...

  • Customer Service Representative

    2 months ago

    Woodstock, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a Customer Service Representative to provide exceptional service to our customers at beBee Professionals. In this role, you will handle customer inquiries, provide product information, and resolve issues in a timely and professional manner.Key Responsibilities:Respond to customer inquiries via phone, email, and chat.Provide detailed...

  • Customer Service Director

    2 months ago

    Woodstock, Ontario, Canada beBee Professionals Full time $45,000 - $65,000

    We're seeking a Customer Service Director to join our team at beBee Professionals in Woodstock. As a key member of our leadership team, you'll be responsible for overseeing customer service operations, training staff, and ensuring excellent customer experience.Key Responsibilities:Develop and implement customer service strategies to drive business...

  • Customer Service/administration

    2 months ago

    Woodstock, Canada Friendly City Tire Full time

    Friendly City Tire is a local family owned Independent Tire Dealer. We have been servicing the Woodstock area for 17 years. We are looking for a part time Customer Service/Administrator. You will be required to: - Greet customers at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service. Book...

  • Customer Service Ambassador

    4 days ago

    Woodstock, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    About the RoleAs a Customer Service Ambassador, you will be responsible for delivering exceptional service to our customers, helping them with inquiries and resolving any issues they may encounter. This is an exciting opportunity to join our team at beBee Professionals in Woodstock, Canada.ResponsibilitiesHandle customer inquiries via various...

  • Customer Service Representative

    6 months ago

    Woodstock, Canada EMCO Corporation Full time

    **Company Description** Are you an up and coming leader with an entrepreneurial spirit?** **Are you a customer service expert that thrives working in a fast-paced environment?** **Do you have a passion for learning and personal development?** EMCO is one of Canada’s largest Commercial/Residential Plumbing and Hydronic Wholesale distributors. We are a...

  • Customer Service Ambassador

    3 weeks ago

    Woodstock, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a skilled Customer Service Ambassador to provide exceptional service to our clients at beBee Professionals in Woodstock, Canada.Key Responsibilities:Deliver top-notch customer experiences via various communication channels.Offer product and service information to clients.Resolve customer complaints efficiently and professionally.Record client...

  • Customer Service Specialist

    2 months ago

    Woodstock, Ontario, Canada beBee Professionals Full time $35,000 - $50,000

    beBee Professionals is seeking a highly motivated Customer Service Specialist to join our team in Woodstock, Canada. In this role, you will be responsible for providing exceptional customer service, maintaining product knowledge, and processing transactions. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to...

  • Customer Service/administration

    6 months ago

    Woodstock, Canada Woodstock Tire & Towing Full time

    Woodstock Tire Service is a local family owned Independent Tire Dealer. We have been servicing the Woodstock area for 29 years. We are looking for a full time Customer Service/Administrator. You will be required to: - Greet customers at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service. - Sell...

  • Customer Service Representative

    3 months ago

    Woodstock, Canada Logistic Specialty Freight Full time

    As a Customer Service Representative, you are responsible to provide outstanding service to our client's customers by; scheduling deliveries, handling general inquires, addressing concerns/issues, listening to complaints, troubleshooting problems, and communicating necessary information to our delivery crews. A typical day would include: - Contacting...