Customer Service Coordinator

5 months ago

Woodstock, Canada North American Stamping Group Full time

"An Equal Opportunity Employer” It is the policy of North American Stamping Group to provide employment, training, promotion, and other conditions of Employment without regard to race, color, religion, national origin, sex, age or status as a qualified individual with a disability or other status protected by law.

Come grow with us...North American Stamping is expanding and looking to hire. We are looking for an experienced Customer Service Coordinator to join our Inventory Management team in Woodstock ON, supporting the afternoon shift.

Your success is our successOur sales have grown annually at a compounded rate of 18.0% for the last eight years, tripling our business, while making us one of the largest leading Tier II automotive stamping and assembly suppliers.

What you get in returnThe most competitive pay in the industry based upon your skill level, along with a full benefits package.

GENERAL SUMMARY
To ensure customer orders are received and shipped on time with good quality and accurate counts. Assist to maintain accuracy of inventory in Shop Edge.

**Experience Required**:

- Customer service and/or Production Planning preferrable in automotive background
- Working knowledge of the KANBAN, JIT, and lean production methodologies
- Ability to analyze customer order patterns, develop forecasts and support customer and TSL requirements
- Must have the ability to plan work and keep customer releases updated and the team informed of the status
- Will possess the organizational skill necessary to maintain company records in compliance with the Materials Department and TS 16949 procedures
- Must be able to work with customer, vendors, and all levels of company management

**Main Duties and Responsibilities**:

- Report all quality, production or safety problems to the responsible Manager.
- Must have the ability to be on the job during normal business hours. Work additional hours as needed. Work from home as needed.
- Ability to release and ensure delivery of all processor parts, verify weights, inventory transaction(s) in Shop Edge, and monitor all returnable containers. Schedule delivery of disposable containers, wood skids, separators, etc.
- Assist in a full material control system with every incoming item having a purchase order, a signed receiving slip. Work with materials planners.
- Assist in total inventory control. Assisting the organization with maintenance of RM, WIP, FG inventory and purchased parts. Work with materials team as necessary to verify inventory adjustments, cycle counts, designate and assist.
- Assist in IATF 16949 implementation and maintenance, as required.
- Assist and Supervise in completing monthly and yearly inventories.
- Ability to relate well to people both on the phone and in person.
- Ensure shipping/operator instructions are updated and followed. Proficiency in Shop Edge is a must.
- Adjust labor manpower as required to meet demand and maintain budget.
- Health and Safety of self, direct reports, outside contractors, and support personnel.
- Oversee and implement labor policies (attendance, discipline and hourly workforce tracking).
- Mutually establish goals and objectives with Production & Inventory Control Manager.
- Implement and monitor training programs. Develop cross training programs.
- Perform subordinates’ jobs in their absence in the event that we have no option to cover upwards.
- Review work center schedules and shipping schedules daily. Escalate any hot list items that are not being received in timely manner. Report any unshipped item at the end of the day via escalation. Control and monitor all expedited freight.
- Customer complaints - research, monitor, discipline.
- Assist and develop work instructions on all containers, labels and safety/stacking related to warehouse storage plan.
- Responsible to support ISO standards.
- Assist Materials Group as needed.

**Education/Experience**:

- High School diploma
- Post secondary education in related fields
- Minimum 5 years of experience in similar manufacturing environment
- Strong working knowledge of MRP/ERP systems
- Organizational skills necessary to maintain company records in compliance with Materials/Distribution and Shipping/Receiving departments and TS 16949 procedures
- Will have the ability to work a schedule that allows completion of the job on a daily basis.
- Demonstrated strong leadership qualities.
- Demonstrate a “hands on” approach.
- Must know or have a strong working knowledge of MRP/ERP systems.

North American Stamping Group is a drug-free and smoke-free workplace.

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