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Contact Centre Opportunities for Indigenous Peoples

1 month ago

Halifax, Canada Scotiabank Full time

Requisition ID: 169409

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

When you join our Customer Contact Centre, you’re joining an internationally recognized, award-winning workplace that has been 186 years in the making, and poised to deliver superior customer care in the future You’re positioning yourself to build a career with a respected financial institution that is Canada’s most international bank. You’re ready to enjoy and support a corporate culture built around recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion and accountability.

**Who we are**:
Our Customer Contact Centre team is the ‘heart of our operation’

When you join our Customer Contact Centre, you’re joining an inclusive, award-winning workplace that delivers superior customer care for our customers. In your career as a Scotiabanker, you can expect to experience the support of a culture built around recognition and rewards, diversity and inclusion, and our core values of respect, integrity, passion, and accountability.

Your skills and abilities will be nurtured and supported by banking leaders, with the focus on your success and development. At Scotiabank, we value diversity and what it brings to our teams and customer experiences.

You will be welcomed into our Scotiabank family and have access to a large and growing Indigenous community, where you will be able to connect, share, and learn with our Indigenous team members and their allies. We also uplift voices that value intersectionality and have a variety of Employee Resource Groups to fit your lifestyle and background.

**What you can expect**:
In the first phase of the role, support is our main priority. Our training team will guide you through a designated 9 weeks of training where we encourage curiosity to ask questions as part of your learning journey.
- For three weeks, you will join a small team of up to 15 -20 new team members and develop your banking knowledge with the aid of a pre-assigned coach
- You will be learning one product at a time maximizing your opportunity to be as comfortable with our products as possible.
- The next phase of your journey will involve a blend of building supportive relationships with your new manger and team while also finding the space to develop at your own pace.

**You will start participating in**:

- Our Quarterly Incentive Program
- Coaching and development sessions and team meetings
- Development plans to build out your personal career aspirations through monthly meetings with your manager
- Ongoing training opportunities geared to help you build your skills and discover your full potential.
- Opportunities to join areas of expertise focusing on, Loans, Credits Cards, Mortgages etc.

**Skills and traits - What you bring and what you will learn**:

- You self-identify as Indigenous (First Nations, Inuit and Métis peoples of Canada).
- You’re passionate about Customer Service
- You know your way around a computer and can easily multitask between numerous internal platforms, while dealing directly with your customers.
- You have a high school diploma (or a recognized equivalent)
- You’re comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand.

**Perks you can look forward to**:

- From day one of your new career, you will enjoy:

- Employee banking fees privileges
- Pre-assigned allotted personal days to help with personal and cultural commitments
- An extensive suite of customizable benefits & Wellness programs
- Opportunities for long term savings (employee share program, RRSPs, pension)
- Access to thousands of internal learning courses
- Global Tuition Program

**Mandatory Training**:
Training is mandatory and non-negotiable and must be available between 10am - 6pm AST (Tuesday - Saturday) for up to 9 weeks of full-time training.

**Work Schedules & Shifts**:
**Hiring & Training Details**
- Start Date: February 7, 2023
- Position Status: Permanent Full -Time (37.5 hours)
- Training Time - Tuesday to Saturday (10AM - 6PM)

**Location Hiring**
- Scotia Square - 5201 Duke Street, Halifax, NS

**Regular Work Schedules**:
Permanent, ongoing work schedules will be finalized with new employees approximately 4 weeks before the end of training.

***

**Posted pursuant to Scotiabank’s Special Program under the Employment Equity Act and Canadian Human Rights Act.**
***
**While you must be an Indigenous person in order to submit your resume, participation is completely voluntary. Please use the definition below to make sure you’re eligible and open to self-identifying as Indigenous person**:
***
**Indigenous peoples include status, non-status First Nation, Métis and Inuit people. Only those Indigenous peoples who come from Canada should identify themselves as belonging to this designated group. Other Indigenous peoples, such as those

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