Quality and Compliance Lead

5 months ago

Burnaby, Canada Shoppers Drug Mart Pharmaprix Full time

**Location**:
150 - 8518 Glenlyon Parkway, Burnaby, British Columbia, V5J 0B6

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

**Why this role is important?**

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians.

**Location**: Unit 102, 7635 North Fraser Way, Burnaby, BC

**Quality & Compliance Lead **- Central Pharmacy Services**

At Central Pharmacy Services, we enable the Future of Pharmacy. Shoppers Drug Mart is going through a historical transformation that will eventually change healthcare as we know it in Canada. The CPS team is at the center of this exciting change. We are building the most streamlined and versatile central fill network in the country and we’re looking for colleagues who can help us make it a reality.

Reporting to the Site Manager, the Compliance and Quality Lead is responsible for managing product and service quality and ensure the site fulfills obligations to patients and regulators.

**What you’ll do**:

- Act as the primary point of contact for investigating and managing pharmacy incidents. This includes collaborating with team leaders and managers to perform timely investigation, action plans, and documentation.
- Create period end and quarter end reports to identify and monitor emerging error trends. Collaborate with team leaders and managers to reduce errors based on root cause
- Highlight and recommend quality improvement opportunities to management
- Create colleague friendly reports to highlight incident trends
- Act as A/QPIC for Health Canada licensed dealer and manage monthly and annual reporting
- Collaborate with Quality Assurance to investigate and document losses pertaining to narcotics, controlled, and targeted medications
- Assist in training policies and procedures related to Health Canada Office of Controlled Substances
- Conduct ongoing evaluation of processes as it relates to compliance and workflow efficiency for the site
- Conduct FMEA on pharmacy process changes and make recommendations to improve compliance and safety
- Act as consultant for site processes
- Responsible for data accuracy of the system (e.g. drug images and descriptions)
- Liaise with Quality Assurance team to ensure site compliance with regulatory and corporate quality standards
- Conduct verification of blister packs when required
- Commitment to promoting a workplace of inclusiveness and belonging

**What you bring**:

- Must be a licensed pharmacist or pharmacy technician in British Columbia in good standing
- 5 years experience in pharmacy practice
- Central fill or institutional pharmacy experience
- Experience in pharmacy incident management and Pharmapod
- Training in Root Cause Analysis
- HealthWATCH experience is an asset

**Why work at Shoppers Drug Mart?**

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through _Academy_.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

**How You’ll Succeed**:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

**Employment Type**:
Full time

**Type of Role**:
Regular

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our

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