Intern, Member Services

1 week ago

Vaughan, Canada Ontario Soccer Full time

Position Title: Intern, Member Services

Position Term: June - August 2024

Location: Vaughan, Ontario

Reports To: Manager, Member Services

About Ontario Soccer

Founded in 1901, Ontario Soccer is currently comprised of more than 500 Clubs servicing over 24,000 teams with 380,000 registered players, 70,000 coaches and managers, and 6,000 match officials, as well as countless volunteers, parents and supporters encompassing a direct, multi-cultural community of over 1,000,000 Ontarians.

Ontario Soccer develops and delivers exceptional and sustainable programs and services throughout Ontario with the mission of providing leadership and support for the advancement of soccer in collaboration and cooperation with our member District Associations, partners and other stakeholders. Ontario Soccer owns and operates the Zanchin Automotive Soccer Centre in Vaughan, Ontario as well operating the Ontario Player Development League (OPDL); the province’s premier standards based youth development program, as well as “Team Ontario”, Ontario Soccer’s provincial Xcel program. Ontario Soccer proudly supports Canada Soccer’s National Teams, the Canadian Premier League and Toronto FC.

The overall objective of Ontario Soccer as a hub for Coach, Match Official and Player Development is to be innovators and leaders in sport and to assist with the equitable development of soccer as a healthy lifestyle choice, provide a talented pathway for participants to excel and encourage inclusive community involvement at all levels

Position Summary: Reporting to the Manager, Member Services. This internship role will provide support to the Member Services department during the summer months of the year to help accommodate the influx of work for the department. The placement will provide an enthusiastic sport management student with the tools to excel in a sports administration environment. The placement will focus on a range of administrative tasks that will equip you with an understanding of amateur sport processes and technical platforms in the area of discipline & appeals, registration and operational procedure enquiries and communication with our stakeholders.

Duties and Responsibility:

- File and catalogue discipline and appeals.
- Gather and prepare information for appeal or discipline cases.
- Create Discipline/Appeal Notices.
- Create process maps for discipline/Appeal procedures.
- Assisting the Member Services department with "HelpDesk" inquiries.
- Conduct basic searches in CTMS and SportsEngine for transfers and insurance claims as requested.
- Assist in organizing and managing Ontario Soccer’s Discipline & Appeals Education Courses
- Other duties as requested

Qualifications and Requirements:

- Must be receiving a course credit for completing the internship
- Excellent interpersonal skills and customer service skills including the ability to work effectively in a team environment
- Excellent communication skills (both written and verbal)
- Effective time management and organizational skills with the ability to multi-task and manage competing priorities, while meeting various deadlines
- Computer proficiency in MS Office (Word, Visio, Excel, Outlook)
- Currently completing Post-Secondary education in sports administration

*Applicants NOT currently enrolled in an internship program at a post-secondary institution will not be eligible.*

Submission Deadline: May 10, 2024 at 5:00 pm

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

**Job Type**: Internship / Co-op

Work Location: Hybrid remote in Vaughan, ON L4L 9E4

Application deadline: 2024-05-10

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