Receptionist

7 months ago

Langley, Canada Verve Senior Living Full time

**PHILOSOPHY**:
Simply put, the purpose of The Village Langley, and all those who work here, is to enable the well-being of those we serve.
The Village aspires to be much more than a community that supports and cares for people living with a dementia diagnosis. We strive to be a place where, through the dedicated service of our team members, each Resident has an enriched living experience and lives their own best life, each-and-every day.
The role of a Village team member is to facilitate an enriched living experience for each Villager by fostering and nurturing relationships; enabling Villagers to control and manage their day; enabling feelings of safety, security & connectedness to people and things that matter to each person; establishing trusting relationships with families; enabling learning of new things, and; making meaningful contributions within The Village and surrounding communities. Our success is largely determined by the amount of joy, love and laughter experienced by each of those we serve - Villagers, staff, volunteers and local community.

**ACCOUNTABILITY / OBJECTIVE**

Responsible for the demonstration of outstanding customer service skills with residents, potential clients, families, staff and all persons visiting the Residence.
Responsible for processing financial transactions; maintaining adequate records, and performs word processing tasks as directed by the Office Manager. Ensures effective team communication within the residence, in a confidential manner.
Participates in Continuous Quality Improvement program.

**KEY RESPONSIBILITIES**
- Greets Villagers, families and guests, in person or by telephone, to the Village
- Processes all telephone calls and ensures that messages are distributed promptly and appropriately
- Provides information about living at The Village to current and prospective Villagers
- Responds to resident service requests and refers to appropriate team members for action
- Processes in-coming and outgoing mail, including supporting The Village Post Office
- Maintains accurate Resident and business files, as appropriate
- Accepts and signs for deliveries and ensures accurate paperwork flow
- Accepts payment for all resident services, including monthly rent, guest & staff meals, and ensures that appropriate cash handling and accounting protocols are followed
- Creates and executes the typing of notices or newsletters
- Maintains a daily census
- Performs duties of a clerical or word processing function
- Ensures the security of The Village by monitoring incoming and outgoing Villagers, guests, and others
- Communicates effectively with team members regarding tasks or services to be expedited by Village teams
- Shares responsibility, through in-service and education, in Village safety standards
- May assist in the replacement of Village staff in accordance with established protocols
- Performs a lead role, as defined, in performing Emergency services protocols
- Provides administrative back-up support to all Village teams
- Recognizes safety hazards and assists in maintaining a safe, neat, clean environment for Villagers and staff
- Participates in The Village’s ongoing Fire Prevention, Continuous Quality Improvement, Occupational Health and Safety, and Infection Control programs as required
- Responsible with all staff members to actively take part in the monitoring of all Villagers on a regular and on-going basis to ensure their safety and well-being
- Performs other related tasks as delegated by the Office Manager or General Manager

**BACKGROUND / QUALIFICATIONS**
- Successful completion of high school
- Successful completion of the course Cracking the Dementia Code preferred
- Previous experience in cash handling, telephone answering and performing a reception function
- Proven computer literacy in Windows / Word / Excel with ability to use database programs, and emergency response systems
- Demonstrated success in customer service, with formal training in a customer service program, preferred
- Previous experience in the hospitality or senior living industries is preferred
- An outgoing, positive person with experience serving older adults
- Demonstrated ability in problem solving, listening skills, and working in a fast-paced environment
- Ability to use initiative and be flexible
- Ability to work evenings and/or weekends

**The Village Langley is a pet friendly Community**

**Two doses of an approved COVID-19 Vaccincation is required

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