Manager, IT Solutions Delivery

2 weeks ago

Hamilton, Canada Mohawk College Full time

**Manager, IT Solutions Delivery** Status**:Full Time***

**Hours**:Monday to Friday; 35 hours/week***

**Home Campus**:Fennell

**Pay Band**:11***

**Salary Range**:$88,308 - $110,385

**Posting Date**:July 28th, 2023

**Closing Date**:August 3rd, 2023 at 7:00pm EST

We support and encourage the contributions of our diverse employees. We are committed to nurturing an equitable, diverse and inclusive (EDI) environment for everyone who learns and works at Mohawk College. We believe the rich diversity among our students and the communities we serve should be reflected within our workforce. As educators we believe it is important to act and show leadership in advancing the principles of equity, diversity and inclusion in our community.

Mohawk College is currently recruiting for our next

**Manager, IT Solutions Delivery**

Mohawk College is seeking an energetic and highly motivated Manager, IT Solutions Delivery with expertise delivering complex IT initiatives/projects that encompass organizational change management. In this role, you will be a member of the Information Technology Services Management team and will work closely with stakeholders across the organization to deliver and enhance technology solutions.

You will act as a Scrum Master and Delivery Manager within an Agile environment and will ensure the successful end-to-end implementation and maintenance of releases and services. The Manager, Solutions Delivery will lead cross functional teams using Agile methodology and principles and identify, escalate and remove release and team impediments and will also manage schedules, risks, issues, reporting and governance of IT initiatives.

The Manager, IT Solutions Delivery will play a key role in ensuring objectives are met through the development and execution of organizational change and communication activities that maximize end-user adoption and usage of new technology solutions.

To be successful, you will need to be creative, self-directed, innovative, and results oriented. A deep passion for Lean IT and proven leadership in agile delivery will distinguish you above others.

**RESPONSIBILITIES**:
**Leadership and Demand Management**

The Manager will oversee the delivery of complex IT initiatives and delivery activities to optimize Enterprise and business systems:

- Lead and manage end-to-end delivery of complex technology solutions or services with a clear focus on planning, schedule management, scope, change and issues management.
- Report on portfolio progress, status and overall health.
- Adopt and scale delivery management function.
- Coach team members to facilitate continuous improvement of processes and adopt latest technologies and methodologies.
- Guide and assist team members to deliver optimal solutions on-time and within budget.
- Work with other IT leaders to help develop overall IT strategy in the context of the College’s strategic plan.
- Ensure that technology implementations are conducted, in line with corporate social responsibility, environmental and technical policies and applicable standards and legislation.
- Manage IT delivery personnel, developing their skills and capabilities to meet the needs of the organization, as well as building on existing recruiting capabilities to address new needs and skills gaps.
- Manage systems development life cycle (SDLC), status reporting, metrics and benchmarks.
- Manage relationships with major vendors and service providers to ensure they cost-effectively meet the needs of the organization.

**Delivery, Planning and Stakeholder Engagement**

The Manager’s primary responsibility is to manage day-to-day delivery of complex IT initiatives and services to effectively meet the needs of the College as a whole by:

- Driving technical implementation IT initiatives and services based on College objectives and business requirements.
- Deliver initiatives using the appropriate agile methodology (Scrum, Kanban), tools, and techniques. Lead Agile activities including but not limited to execution of delivery road map, backlog refinement, estimations, daily stand-up and retrospective.
- Participate in defect triage and work with project teams to resolve prioritized defect fixes.
- Collaborate with internal stakeholders to ensure adherence to standards, design, documentation, testing and deployment.
- Facilitating governance processes to deliver on a prioritized set of measurable business outcomes.
- Overseeing benefits realization to ensure that business outcomes are achieved.
- Manage the end-to-end lifecycle of assigned IT initiatives to ensure successful and timely completion of desired outcomes, including initiation, procurement (RFI, RFQ, RFP), delivery, and implementation phases.
- Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.
- Facilitates internal/external kick-off meetings ensure timely and accurate

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