Deskside Support

3 months ago

Toronto, Canada Compugen Inc Full time

**Job Title**
- Deskside Support / Jr. Systems Admin - Contract - Onsite

**Vacancy No**
- VN6122

**Work Location**
- Toronto, ON

**Job Details**

**About Compugen**
Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
- If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.**Job Purpose**Responsibilities**
- Deliver an exceptional customer experience while maintaining contractual service levels
- Function as a team leader on project assignments, as required
- Utilize your experience, and knowledge for customer documentation development
- Perform hardware warranty, and non-warranty repairs of desktops, notebooks, servers and printers
- Execute complex moves, adds and changes of computer equipment
- Complete complex hardware and/or software upgrades to existing equipment
- Perform network connections for desktops and printers
- Support, and service customers with POS, Switches, Routers and Wi-Fi
- Maintain major vendor certifications (HP, Dell, Lenovo, Lexmark, Xerox, etc.) as well as Comptia A+ certifications
- Participate in after hours on-call rotation
- Other duties as required

**Qualifications**
- Must have a valid driver’s license, vehicle, and insurance.
- A+ Certification is required.
- Experience with Tier 1 vendors (HP, Dell, Lenovo, Lexmark, Xerox, etc.)
- Experience with desktops, laptops, mobile devices, Servers, Switches, Routers and Wi-Fi
- Experience with current Operating Systems Windows 10/11 iOS, Android
- Experience with Active Directory and Intune
- SQL Query basic understanding
- Knowledge of encryption - (MBAM) and its importance
- Experience with PowerShell
- Asset Tagging Experience
- Server Upgrades - RDP
- Office 365 Knowledge
- ServiceNow ticketing Tool
- Enterprise Wide Printer Management
- Meeting Room Technology and Troubleshooting (TEAMS) and or others.
- Patch Management Experience
- Experience with Laptop hardware eg. RAM Upgrade, cracked screen replacement, internal battery replacement, keyboard replacement.
- Setting up Workstations - Laptops and Monitors
- Packaging Experience is an Asset (Admin Studio)
- RSA / FORITNET VPN Experience
- Strong English written, and verbal communication skills
- Ability to take direction, and follow practices and procedures, consistently and accurately
- Ability to work independently as well as in a team environment.

**Working Conditions**
- Standard work hours are Monday to Friday, 9:00am to 5:00pm
- Must be able to lift a minimum of 40 lbs independently
- Availability to work days between Markham and Scarborough offices (rotating)
- Frequently assigned to new tasks to adjust to changing priorities

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.
- #LI-PP1
- **#ITR

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