Food & Beverage Manager

2 weeks ago

Toronto, Canada Soho House & Co. Full time

**Who We Are**

We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned globally. Soho House is a space for its diverse membership and teams to connect, grow, have fun and make an impact.

**The Role**

At Soho House a **Food & Beverage Manager** is responsible for managing service, quality control and consistent F&B experience is executed under the direction of the General Manager. The F&B Manager owns daily / weekly / monthly delivery on special projects and ensuring optimal member, guest and staff experience is executed. As a Food and Beverage Manager you will develop as a leader in the hospitality industry through exceptional leadership, P&L review, forecasting, interviewing / hiring specific areas of the business, inventory, purchasing, vendor relationships and ensuring the business is optimized to its highest standards. staff and finance.

A successful Food and Beverage Manager will maximize sales and revenue through building relationships with customer understanding and implementing opportunities that drive efficiency and effective process. The F&B Manager will be largely responsible for service standards, elevating member/guest experience, hiring, training and oversight of F&B staff scheduling.

**Main Duties**
- Influential leader who proactively manages the operations in conjunction with General Manager to ensure service, staffing and member/guest experience is above par and profit meets targeted budgets
- Passionate about guest service and articulate in communicating with and interacting with members, guests, staff to preserve excellent levels of internal and external customer service
- Partner with internal and external stake holders to create, design, train and implement exceptional menus, purchase goods and continuously make necessary improvements
- Proactive in identifying customers' needs and responsive in developing action plan that enhances experience and mitigates risk
- Engage and comply to HR (People & Development) guidelines and support recruitment efforts to ensure we are attracting, retaining and training all new hires to be high performers with high potential
- Establish targets, KPI's, schedules, policies and procedures
- Drive transparency and open channel of communication that fosters team awareness, ownership and accountability with emphasis in motivation and teamwork
- Comply with all allergy procedures and maintaining a clean, sanitary, healthy and safe work environment for staff, members, guests and safety regulations
- Responsible for weekly/daily recaps that entail various aspects of the shift including but not limited to; service standards, allergy procedure, staffing, sales, profit and proactive solutions to mitigate future risk

**Required Skills/Qualifications**:

- Minimum of 5+ years' experience in a similar capacity
- Detail oriented, process driven and ability to problem solve in high-volume and demanding fast-paced environments
- POS (or alternative), Open Table, Opera or other Hospitality driven technologies experience
- Passionate and influential leader who positively communicates cross-functionally and leads a team to drive efficient and effective best practices through service
- Passionate about food and beverages trends and best practices and local health & safety compliancy regulations
- Ability to manage personnel and meet / exceed financial targets
- Guest-oriented and service-minded as well as flexible and pro-active
- SmartServe certificate is mandatory

**Physical Requirements**
- Must be able to seize, grasp, turn and hold objects with hands.
- Must be able to make periodical fast paced movements are required to go from one part of the property to others.
- Must be able to move, pull, push, carry or lift at least 30 pounds.
- Must be able to occasionally kneel, bend, crouch and climb is required.
- Must be able to perform physical activities such as lifting, cleaning, and stooping.
- Must be able to stand, walk, lift, and bend for long periods of time.

**Why work with us...**

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career.
- ** Health Care**:Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match
- ** Paid Time Off**:Full
- Time Employees have sick day's + vacation days
- ** Career Development**:Soho House can progress your career domestically or internationally as well as managerially or technically
- ** Soho Impact**: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability
- ** L

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